Nydaja Davis
Greenville,SC
Summary
"Pro-active and results driven professional with 7+years of diverse experience in providing exceptional service in both retail and entrepreneurial settings. Skilled in engaging with clients, identifying their needs, and delivering tailored solutions. Adept at handling high-pressure situations with a positive attitude, strong problem-solving abilities, and attention to detail. Eager to leverage communication skills and customer service experience to contribute to a positive and efficient customer experience.
Overview
7
7
years of professional experience
Work History
Cosmetologist
TheDajExperience
Greenville, SC
02.2020 - Current
- Engaged customers through a consultative approach to understand their current and future service needs.
- Built and maintained a loyal customer base by providing individualized care, effective communication, and reliability.
- Managed appointments, handled transactions, and maintained an organized environment, ensuring customers felt welcome and valued.
- Took ownership of customer concerns and resolved customer issues at the first point of contact.
- Engaged with prospective customers through various channels (live chat, phone, email, SMS) to provide guidance on beauty services, with a strong focus on understanding their needs and effective problem-solving.
Clerk
Quiktrip
Greenville, SC
05.2018 - 02.2020
- Provided outstanding customer service by engaging with customers, answering questions, and resolving concerns regarding products and services.
- Managed high-volume tasks while maintaining attention to detail, and completed a broad range of financial transactions in an accurate and efficient manner.
- Worked collaboratively with team members to ensure efficient store operations, and maintain high levels of customer satisfaction.
- Demonstrated quick problem-solving skills by resolving customer issues and escalating issues to higher management when necessary.
- Participated in performance and development activities, including cross-training within my own team.
Education
High School Diploma -
J.L Mann High School
Greenville, SC05-2018
Skills
- Customer Consultation
- Product Expertise
- Relationship Building and Management
- Conflict Resolution
- Social Media Management
- Adaptability
- Digital Literacy
- Active Listening
- Time Management
- Technical Proficiency
- Marketing
- Microsoft Office
Timeline
Cosmetologist
TheDajExperience
02.2020 - Current
Clerk
Quiktrip
05.2018 - 02.2020
High School Diploma -
J.L Mann High School
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