Nydia Alvarez
Summary
Customer-focused professional with over 5+ years of experience in hospitality, retail, and customer service. Proven ability to deliver exceptional guest experiences, resolve customer concerns efficiently, and maintain a positive, welcoming environment. Bilingual in English and Spanish. Seeking to transition into a leasing consultant role to apply interpersonal, sales, and organizational skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
08.2023 - Current
- Delivered personalized shopping experiences by actively listening to customer needs, and recommending products accordingly.
- Maintained up-to-date knowledge of product lines and promotions to support upselling.
- Assisted in floor set changes, merchandise displays, and restocking to ensure an appealing and organized environment.
- Handled customers' transactions efficiently through the POS system, including returns, exchanges, and loyalty sign-ups.
- Resolved customer concerns with professionalism and empathy to ensure satisfaction.
- Provided fitting room assistance and styling suggestions while maintaining client confidentiality and comfort.
Waitress/Hostess/To-Go Specialist
Millers Ale House
07.2018 - 06.2025
- Delivered excellent customer service by greeting and assisting guests in a friendly, professional manner.
- Utilized upselling strategies to recommend food and beverage pairings, contributing to increased revenue.
- Managed POS systems and processed transactions accurately, including credit, gift cards, and cash.
- Handled customer inquiries and resolved issues quickly to maintain positive experiences.
- Coordinated with team members and kitchen staff to meet customer preferences and special requests.
- Maintained organized and timely to-go orders.
Skills
- Fluent in Spanish and English
- Customer service and sales
- Upselling and product knowledge
- Organizational
- Communication
- Team collaboration
- Quick learner
Education
- Completed coursework towards general education development diploma
Timeline
Sales Associate
Victoria's Secret & PINK
08.2023 - Current
Waitress/Hostess/To-Go Specialist
Millers Ale House
07.2018 - 06.2025
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