Nydia Nazal

Take inbound breakdown calls, dispatching technicians on breakdowns, scheduling breakdowns and keeping customer updated. Complete payroll for technicians, submitting payroll reports to human resource department. Completing quotes for customers from the technicians on breakdown calls. Completing invoices for the customers, along with managing purchase order numbers for service department.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

• Aligned and allocated Transplace resources to meet the strategic needs of our clients per the Scope of Services defined in Tansplace/Client contracts
• Executed and delegated all day-to-day work related to assigned clients in order to maximize efficiency and deliver according to client and company expectations
• Planned and scheduled work to ensure proper distribution of assignments and adequate staffing for subsequent duties
• Scheduled and conducted meetings with employees to ensure compliance with established practices, implemented new policies and kept employees abreast of current changes and standards
• Led various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules
• Responsible for the training of new employees.

• Managed the integrity and accuracy of client's data within Transplace's TMS systems
• Prepared and participated in some or all aspects of client business reviews
• Conducted analysis to determine optimal solutions reducing overall freight expense
• Partnered with providers to ensure efficient and effective execution of defined processes
• Served as trainer and mentor for Logistic Assistants and Associates.

• Negotiated truckload rates with carriers to ensure and provide the most efficient cost to our Logistics specialist teams
• Coordinated dock rescue when needed and served as initial point of contact to receive and handle issues regarding service, rates and schedules
• Managed and resolved daily carrier issues as needed to ensure service performance
• Re-routed freight as needed to meet demands and minimize costs
• Provided reports to internal and external customers.

• Tracked and Traced all truckloads and LTL to ensure pickup and deliveries are executed in a timely manner
• Obtained all driver information along with carrier dispatcher's information, escalating any pickup or delivery issues to the Logistics Brokerage team
• Worked closely with the carriers to build long-term relationships in order to ensure more dedicated truckload lanes
• Documented order entry in the TMS system.

• Coordinated and managed projects by collaborating with customers and other company departments in order to ensure completion of projects and guarantee key company accounts received prompt and effective services
• Applied advanced knowledge and experience to mitigate issues in a timely manner
• Owned all Turnkey labor quotes for the State of NC, Boeing, and Devry University and was the single point of contact
• Handled the Durasafe cleaning products for our installers and customers along with the billing and stock inventory for this product.

• As a Senior Team Member, provided cross-functional support to major accounts
• Interfaced with the Credit and Claims Department, expediting shipments and account maintenance
• Interpreted orders and documentation for customers and processed orders in accordance with established contracts
• Composed and edited internal and external correspondence, reports, presentations, spreadsheets and charts/graphs, including outside vendor and customer correspondence, confidential material.