Nydia Ruiz
Hawthorne,CA
Summary
Results-driven business operations professional recognized for achieving high productivity and operational efficiency. Expertise in process optimization, project management, and data analysis contributes to streamlined workflows and enhanced performance. Strong communication, problem-solving, and leadership skills fostering team collaboration and driven success toward organizational objectives. Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
Lyft Technologies, Inc.
Los Angeles, CA
05.2017 - 12.2025
- Ensured exceptional customer service during the delivery process.
- Promptly tackled customer issues and applied effective corrective measures.
- Complied with applicable laws and regulations governing safe driving practices.
- Adhered to all company policies, procedures and safety standards.
- Updated customers promptly on adjustments to delivery timings.
- Ensured vehicle cleanliness standards were upheld inside and outside.
- Secured customer loyalty by providing knowledgeable solutions and approachable service.
- Recognized by management for providing exceptional customer service.
Master Technician
Honda of Santa Monica
Santa Monica, CA
04.2024 - 12.2024
- Identified and fixed challenging problems within automotive systems through detailed troubleshooting.
- Presented customers with detailed analysis of the issue, proposed solutions, and associated expenses.
- Provided key automotive services.
- Carried out repairs and maintenance for key vehicle models, adhering to necessary safety criteria.
- Ensured quality of repair services with thorough pre- and post-service test drives.
- Engaged in discussions with customers to understand automotive problems and outline potential repairs.
- Employed diagnostic software to identify faults in vehicle electrical systems.
- Identified safety concerns during vehicle inspections.
Advanced Technician
AutoNation Honda of Valencia
Valencia, CA
05.2017 - 09.2021
- Performed advanced troubleshooting on sophisticated electrical, mechanical and hydraulic systems.
- Executed tests on electronic systems utilizing technical knowledge of electronics.
- Analyzed schematic diagrams and manuals to ensure correct repair determinations.
- Developed detailed documentation for installation, repair and troubleshooting procedures.
- Investigated potential problems by reviewing operating logs, analyzing data sets or performing field tests.
- Engaged in training to uphold technical expertise and proficiency on relevant equipment.
- Directed quality assurance processes to deliver exceptional customer experiences.
- Optimized system performance through effective issue resolution.
- Expanded expertise by engaging in ongoing education and specialized training.
- Handled customer inquiries to enhance satisfaction.
Education
Corporate Flight Attendant / Evacuation Crew Member - Private Aviation
Sky Angels SkyAcademy
Santa Rosa, CA09-2024
Automotive Technology - Automotive Technology
National Institute of Technology
Long Beach, CA05-2005
Associate of Arts - Business Administration and Management
Santa Monica College
Santa Monica, CAAssociate of Arts - Business Administration and Management
West Los Angeles College
Culver City, CASkills
- Project management
- Client consultation
- Schedule management
- Deadline adherence
- Safety compliance
- Client relationship building
- Customer retention strategies
Affiliations
Car club team member emphasized on charity and enrichment programs involved in providing support for underserved children and communities.
Accomplishments
President's Honor Roll at National Institute of Technology.
Honda Professionals 10 Years Dedication & Contributions, Recognition of Service Award
Certification
- NBAA Membership October 2024
- American Red Cross CPR/AED/First Aid Certification September 2024
- Evacuation Crew Member Certification September 2024
- Certification of Firearms Range Qualification February 2022
- BSIS's Certified Firearms Training February 2022
- IA. Powers to Arrest/ IB. Weapons of Mass Destruction & Terrorism Awareness February 2022
- California Driver's License Class CM1 Renewal December 2021
- U.S. Navy ASVAB PRIDE Mod II Test Scores December 2021
- Sport Pilot Medical Certification Third Class November 2021
- Guard Certification March 2021
- PI The Predictive Index Report January 2021
- Automotive Technician Certification May 2006
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Italian
Elementary
Timeline
Master Technician
Honda of Santa Monica
04.2024 - 12.2024
Independent Contractor
Lyft Technologies, Inc.
05.2017 - 12.2025
Advanced Technician
AutoNation Honda of Valencia
05.2017 - 09.2021
Corporate Flight Attendant / Evacuation Crew Member - Private Aviation
Sky Angels SkyAcademy
Automotive Technology - Automotive Technology
National Institute of Technology
Associate of Arts - Business Administration and Management
Santa Monica College
Associate of Arts - Business Administration and Management
West Los Angeles College
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