Nydja Shropshire
Houston,TX
Summary
Accomplished Healthcare Administrator with a proven track record at Houston Methodist, enhancing patient satisfaction and operational efficiency through strategic project oversight and healthcare delivery improvements. Expert in healthcare compliance and adept at fostering organizational development, demonstrating exceptional leadership and employee supervision skills.
Overview
8
8
years of professional experience
Work History
Healthcare Administrator
Houston Methodist
Houston, TX
01.2024 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
Healthcare Customer Service Representative
Conduent
Louisville, KY
05.2022 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge of medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Gathered information, assessed and fulfilled callers' needs, and educated on important policies and procedures.
Administrative Assistant
US Navy
Norfolk, VA
03.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01.2026
Skills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Policy Adherence
- HIPAA Compliance
- Healthcare Law
- Health Information Systems
- Employee Supervision
- Healthcare Delivery
- Project Oversight
Timeline
Healthcare Administrator
Houston Methodist
01.2024 - Current
Healthcare Customer Service Representative
Conduent
05.2022 - Current
Administrative Assistant
US Navy
03.2016 - 03.2020
Bachelor of Science - Health Administration
University of Phoenix