NYDREA SERRANO
Lawrenceville,GA
Summary
Certified professional with a strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with a focus on accuracy and compliance with regulatory standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PTCB certified Pharmacy technician
Walmart Pharmacy
Suwanee, GA
06.2021 - Current
- Carefully measured prescriptions, prepared and printed labels, and filled 200 to 450 prescription orders daily
- Managed inventory for over 800+ behind and over the counter medications
- Served 200+ customers daily scanning in prescriptions, answering phone calls, Answering questions, billing insurance and handling payments.
- Respecting customers privacy by maintaining strict confidentiality and upholding HIPAA laws
- Check in and administration of Vaccines.
Prior authorization specialist
Lifeline primary care
Lilburn, GA
05.2024 - 05.2025
- Coordinate insurance approvals to expedite patient care, and enhance workflow efficiency
- Analyze patient data to identify trends, improving authorization success rates
- Collaborate with healthcare teams to streamline processes, achieving faster patient access, notifying pharmacies of patient prior authorization outcomes.
- Monitor and track patient authorization, informing supervisors of any expired dates
- Appeal denied claims to insurance companies
In Store Customer Service Specialist
Walmart
Suwanee, GA
03.2020 - 06.2021
- Applied problem- solving skills to resolve customer inquiries and disputes, along with escalating issues using appropriate channels when necessary
- Exemplify strong communication skills by working with 100 to 200 customers per day
- Organized and back 300+ items on average per day and offered cart loading and unloading for all customers
- Answered incoming customer inquiries regarding product service information
- Assist in set up and activation of customer accounts
Shift Manager
McDonalds
Deer Park, NY
03.2016 - 09.2018
- Directed and supervised employees in high volume areas
- Greeted customers and handle payments via POS system fulfilling over 300+ orders per shift
- Maintained clean dining areas, restrooms, and workstations by routinely sweeping, mopping, replenishing supplies, and disposing or garbage
- Oversaw the training of new employees on customer service product knowledge, and cash handling techniques
- Provided coaching and guidance to team members when necessary to improve performance.
Education
Public Health Science With Minor in Sociology
Georgia Gwinnett College
Lawrenceville, GA05-2026
High School Diploma - undefined
Wyandanch Memorial High School
Wyandanch, NY06-2017
Skills
- CPR / Basic life support Certified
- Immunization Training
- Medical Terminology
- HIPAA Compliance
- Prescription management
- Insurance verification/Billing
- Drug inventory control
- Client relationship building
- Data entry
Certification
- Georgia Board of Pharmacy License: PHT C060187 Expiration – Jun 30th, 2025
- CPhT Certification: 30202215 Expiration – Jun 01st, 2026
- CPR Certification: 01L9LU6 Expiration – Aug 06th, 2024
- Immunization Training: Purdue college – July 29th, 2022
Timeline
Prior authorization specialist
Lifeline primary care
05.2024 - 05.2025
PTCB certified Pharmacy technician
Walmart Pharmacy
06.2021 - Current
In Store Customer Service Specialist
Walmart
03.2020 - 06.2021
Shift Manager
McDonalds
03.2016 - 09.2018
High School Diploma - undefined
Wyandanch Memorial High School
Public Health Science With Minor in Sociology
Georgia Gwinnett College