Nyeema Smith
Columbus,OH
Summary
Results-driven professional with extensive experience in managing operations across multiple departments. Known for strategic planning, effective staff management, and a strong focus on customer service. Aiming to leverage these strengths to drive organizational success.
Overview
9
9
years of professional experience
Work History
Director of Operations
Westin Great Southern Hotel
Columbus, Ohio
09.2024 - 02.2026
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Analyzed guest feedback to identify areas for improvement in services and amenities.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Assistant General Manager
Hyatt House
Columbus, Ohio
10.2023 - 09.2024
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Collaborated with management to optimize resource allocation and inventory control processes.
- Analyzed guest feedback to identify areas for improvement in service delivery and amenities.
Front Desk Manager
Hampton Inn & Suites By Hilton
Columbus, Ohio
10.2020 - 10.2023
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff on hotel policies and customer engagement techniques.
- Managed reservations system, optimizing booking processes for increased efficiency.
- Resolved guest complaints swiftly, enhancing overall experience and loyalty.
Hotel Front Desk Supervisor
Best Western Hotel
Columbus, Ohio
01.2017 - 10.2020
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff, enhancing team performance and efficiency.
- Implemented protocol for handling guest inquiries and resolving complaints effectively.
- Managed room assignments and reservations using property management systems (PMS).
Education
Associate of Science - Business Administration
Columbus State Community College
Columbus, Ohio, OH05-2006
High School Diploma -
Orange High School
Orange, NJ06-1994
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Customer service
- Staff management
- Staff hiring
- Human resources
- Recruitment
- Hiring and onboarding
Timeline
Director of Operations
Westin Great Southern Hotel
09.2024 - 02.2026
Assistant General Manager
Hyatt House
10.2023 - 09.2024
Front Desk Manager
Hampton Inn & Suites By Hilton
10.2020 - 10.2023
Hotel Front Desk Supervisor
Best Western Hotel
01.2017 - 10.2020
Associate of Science - Business Administration
Columbus State Community College
High School Diploma -
Orange High School