Nyein Chan Aung
Doha
Summary
Passionated and customer-focused Front Office Bellman with 5+ years of experience in providing exceptional guest services in luxury hotels and resorts. Skilled in handling luggage, assisting with check-ins and check-outs, and delivering personalized hospitality to enhance guest satisfaction. Adept at anticipating guest needs, coordinating with front desk staff.Strong communication and problem-solving skills, with a passion for creating a welcoming and memorable stay for every guests.
Overview
6
6
years of professional experience
Work History
Residence Bellman
Swissotel Corniche Park Tower
12.2025 - Current
- Handling guest complaints
- Following up the guest requests to respective departments (Housekeeping, Engineering, Security and Management Team)
- Assisting the guest for luggage up/down and delivering their groceries orders.
- Sharing information of local tourist attractions and transportation.
Bell Attendant
Crowne Plaza & Holiday Inn-The Bussiness Park(An IHG Hotel)
06.2025 - 12.2025
- Greet guests upon arrival and departure with courtesy.
- Assist guests with carrying, loading, and unloading luggage.
- Escort guests to their rooms and explain hotel facilities.
- Deliver packages, messages, or requested items to guest rooms.
- Keep the lobby, entrance, and luggage area neat and organized.
- Provide information about hotel services, directions, and local attractions.
- Arrange transportation (taxis, shuttles, Limousine, Tours) when requested by guests.
- Ordering the casual valet staff from supplier company according to the Event that has to be held in hotel
- Preparation some necessary form that need to be submitted to the management or other departments (Concierge Expenses Form, Casual Requisition Form, etc.)
- Ensure guest belongings are handled carefully and safely.
- Report any guest concerns or lost items to the front desk/management.
- Support the front office team in providing excellent guest service.
Bell Attendant
Holiday Villa Hotel and Residence Doha,Qatar.
02.2022 - 06.2025
- Greet guests upon arrival and departure with courtesy.
- Assist guests with carrying, loading, and unloading luggage.
- Escort guests to their rooms and explain hotel facilities.
- Deliver packages, messages, or requested items to guest rooms.
- Keep the lobby, entrance, and luggage area neat and organized.
- Provide information about hotel services, directions, and local attractions.
- Arrange transportation (taxis, shuttles) when requested by guests.
- Ensure guest belongings are handled carefully and safely.
- Report any guest concerns or lost items to the front desk/management.
Front Office Receptionist
The Hub Hotel Yangon,Myanmar.
10.2019 - 11.2021
- Welcome and assist guests in a friendly and professional manner.
- Handle check-in and check-out procedures smoothly.
- Answer phone calls, emails, and guest inquiries politely.
- Provide information about hotel services, facilities, and local attractions.
- Handle payments, billing.
- Coordinate with housekeeping and other departments.
- Maintain the reception area neat and presentable.
Education
No Degree - Myanmar Language
Yangon University of Distance Education
Myanmar Certificate of Qatar Host Trainning Program for Essential Service Provider/Seller&Promoter -
Visit Qatar
11.2022
Certificate of Crisis Management & Response Traini
Holiday Villa Hotel And Residence
Doha,Qatar10.2022
Front Office Service Level 2
M Hospitality And Tourism Institute Yangon,Myanmar
Yangon,Myanmar 09.2019
High School Diploma -
Basic Education High School No.1 North Okkalapa
Yangon, Myanmar06.2017
Skills
- Local Knowledge about Qatar
- Basic Knowledge for PMS(OPERA)
- Adaptable / flexible
- Honest and good morals
Personal Information
- Date of Birth: 05/29/2000
- Gender: Male
- Nationality: Myanmar (Burma)
- Marital Status: Single
Languages
Burmese
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Beginner (A1)
References
- Mr. Sol Gurung, Chief Concierge (Member of Les Clefs d'Or Qatar), Swissotel Corniche Park Tower, sol.gurung@swissotel.com, +974 5578 3056
- Ms. Preethi Y. Rawat, Front Office Duty Manager, Crowne Plaza Hotel Doha/Holiday Inn Doha - The Business Park, Preethi.vinodkumar@ihg.com +974 5075 1565
- Mr. Binod Karki, Assistant Chief Concierge, Holiday Villa Hotel and Residence Doha, Qatar, binodkarki2602@gmail.com, +974 5997 1358
Timeline
Residence Bellman
Swissotel Corniche Park Tower
12.2025 - Current
Bell Attendant
Crowne Plaza & Holiday Inn-The Bussiness Park(An IHG Hotel)
06.2025 - 12.2025
Bell Attendant
Holiday Villa Hotel and Residence Doha,Qatar.
02.2022 - 06.2025
Front Office Receptionist
The Hub Hotel Yangon,Myanmar.
10.2019 - 11.2021
No Degree - Myanmar Language
Yangon University of Distance Education
Certificate of Qatar Host Trainning Program for Essential Service Provider/Seller&Promoter -
Visit Qatar
Certificate of Crisis Management & Response Traini
Holiday Villa Hotel And Residence
Front Office Service Level 2
M Hospitality And Tourism Institute Yangon,Myanmar
High School Diploma -
Basic Education High School No.1 North Okkalapa