Nyeisha Walker
Dallas
Summary
Caring and motivated medical professional with hands-on clinical training and a strong interest in supporting patients with compassion and respect. Experienced in venipuncture and specimen handling, with careful attention to safety, accuracy, and patient comfort. Familiar with appointment scheduling and assisting with daily clinic operations through clear communication and organization. Eager to continue learning and contribute positively to a healthcare team while helping create a comfortable experience for patients.
Overview
5
5
years of professional experience
Work History
Patient Menu Service Associate
Baylor Scott & White Rehabilitation
Dallas, TX, USA
01.2024 - 11.2024
- Assisted patients in selecting daily meal options, communicating with 40+ individuals to ensure meals aligned with prescribed dietary requirements.
- Provided one-on-one support to patients, tailoring menu selections to meet individual nutrition needs and restrictions.
- Maintained a clean, organized, and safe food service environment in compliance with health and safety standards.
- Supported food preparation, portion control, and service operations to ensure timely and accurate meal delivery.
Phlebotomy/Plasma Tech
CSL Plasma
Dallas, TX, USA
02.2023 - 10.2023
- Performed venipuncture to collect blood and plasma from 75-100 donors weekly with accuracy and care.
- Operated and monitored automated plasmapheresis equipment, ensuring donor safety and compliance with SOPs and FDA regulations.
- Supervised up to 20 donors simultaneously during plasma collection, observing vital signs and responding to adverse reactions as needed.
- Verified donor eligibility and logged data using electronic tracking systems to maintain accurate medical and procedural records.
- Ensured a clean, safe, and compliant work environment by following infection control, biohazard safety, and equipment sterilization protocols.
- Provided excellent donor care by explaining procedures, addressing concerns, and maintaining a professional and supportive environment.
Customer Service/Apt. Scheduler
Maximum Call Center
Dallas, TX, USA
02.2020 - 06.2021
- Scheduled and coordinated up to 60 veterans' medical appointments daily, ensuring accuracy and efficiency in high-volume scheduling.
- Communicated with patients, providers, and clinic staff to confirm appointments and meet medical and scheduling requirements.
- Delivered professional customer service by addressing patient inquiries, resolving scheduling conflicts, and supporting timely access to care.
- Maintained detailed records in scheduling systems to ensure compliance with clinic procedures and patient confidentiality standards.
Education
Certified Clinical Medical Assistant -
Dallas College
Dallas, Texas, TX09-2025
Associate of Science -
Dallas College, Richland Campus
Dallas, TX12-2022
Certified Phlebotomist -
Dallas College
Dallas, Texas, TX04-2022
High School Diploma -
South Oak Cliff High School
06-2013
Skills
- Clear verbal communication
- Active listening
- Compassion & empathy
- Appointment scheduling
- Patient check-in & check-out
- Electronic Health Records (EHR/EMR)
- Multitasking
- Venipuncture
- Capillary puncture
- Specimen labeling & processing
- Vital signs measurement
- HIPAA compliance
Timeline
Patient Menu Service Associate
Baylor Scott & White Rehabilitation
01.2024 - 11.2024
Phlebotomy/Plasma Tech
CSL Plasma
02.2023 - 10.2023
Customer Service/Apt. Scheduler
Maximum Call Center
02.2020 - 06.2021
Certified Clinical Medical Assistant -
Dallas College
Associate of Science -
Dallas College, Richland Campus
Certified Phlebotomist -
Dallas College
High School Diploma -
South Oak Cliff High School
Personal Information
Title: Medical Assistant