Nyeisha Y James
Humble,Texas
Summary
Career driven with the ability to adapt to any working environment. Serves patients and families effectively and efficiently. Seeks out to be a part of a growing company so that I can utilize my skills and grow as an employee. Customer satisfaction and upholding the company reputation and motto, is my key goal to become successful. My skills and character that I possess can be of great value to a great company.
Overview
15
15
years of professional experience
Work History
Lead Office Assistant- HIM & DME Coordinator
TIRR Memorial Hermann
Houston, TX
10.2022 - Current
- Managed front office operations, ensuring efficient workflow and communication among departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Routed Plan of Cares to physicians for signature of continuous of patient care
- .Developed training materials for new administrative staff, enhancing onboarding processes.
- Streamlined document management systems to improve accessibility and reduce retrieval time.
- Oversaw inventory management, ensuring adequate supplies for daily office functions.
- Charge Reconciliation
Senior Office Assistant-DME, HIM Coordinator
TIRR Memorial Hermann
Houston, TX
03.2019 - 10.2022
- Maintained the integrity of the fax log
- Submit POC's to physician through EMR and or faxing
- Charge Reconciliation
- Implemented company guidelines, brand standards and motto
- Take charge of most urgent requests for the office asst at SL
- Release medical records to agencies and persons according to HIPPA
- Provided training and served as an advocate for other office asst/an or someone in similar position
- Work closely with management in ways to improve processes
- Bill payment for the company
- Assist the patient access rep and coordinator
- Order therapy supplies for multiple clinics
Office Assistant II-DME,HIM Guardian
TIRR Memorial Hermann
Houston, TX
07.2016 - 03.2019
- Maintain the accuracy of fax log
- Submit POC's to physician through EMR and or faxing
- Release medical records to agencies and persons according to HIPPA
- Answered phone calls
- Ordered office supplies
- Addressed and resolved patient inquiries and complaints
HIM Tech II
University General Hospital
Houston, TX
10.2013 - 04.2016
- Assemble patient medical record according to regulations
- Scan patient records electronically into their account
- Assign physicians deficiency/re-analyze charts
- Answered multi-line phones calls
- Release records to agencies according to policies and regulations
Customer Service Rep
Khols Department Store
Friendswood, TX
06.2011 - 03.2013
- Provided excellent customer service
- Worked in shipping and receiving to ensure timely arrival of re stock
- Help train newly hired employees/served as mentor
- Assist with returns, exchanges of merchandise and bill payment towards store credit card
- Served as a customer liaison to ensure customer satisfaction with company products, services and shopping experience
Education
Associate of Science - Health and Medical Administrative Services
The College of HealthCare Professions
01-2019
Certificate - Dental Assistant w, expanded functions
The College of HealthCare Professions
Houston, TX01-2012
Diploma - undefined
Worthing Senior High School
Houston, TX01-2004
Skills
- Strong interpersonal skills
- Self motivated
- Strategic planning
- Expert Customer relation
- Decision making
- Organized
- Require little to no supervision
- Multi-tasker
- Dependable
- Microsoft proficient
Timeline
Lead Office Assistant- HIM & DME Coordinator
TIRR Memorial Hermann
10.2022 - Current
Senior Office Assistant-DME, HIM Coordinator
TIRR Memorial Hermann
03.2019 - 10.2022
Office Assistant II-DME,HIM Guardian
TIRR Memorial Hermann
07.2016 - 03.2019
HIM Tech II
University General Hospital
10.2013 - 04.2016
Customer Service Rep
Khols Department Store
06.2011 - 03.2013
Certificate - Dental Assistant w, expanded functions
The College of HealthCare Professions
Diploma - undefined
Worthing Senior High School
Associate of Science - Health and Medical Administrative Services
The College of HealthCare Professions