Nyema Spinks
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amerdial
08.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Insurance Qualifier
Quantum Media 3
10.2020 - 08.2022
- Planned and designed investment models and shared numerical data and analysis to members of company.
- Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
- Performed benefit calculations for retirement and terminated vested.
- Evaluated adequacy and competitiveness of current pricing models for personal insurance products.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Accenture
06.2017 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Scotland High School
Laurinburg, NC06.2013
Skills
- Call Management
- Complaint Resolution
- Positive Attitude
- Order Processing
- Customer Service
Timeline
Customer Service Representative
Amerdial
08.2022 - 12.2023
Insurance Qualifier
Quantum Media 3
10.2020 - 08.2022
Customer Service Representative
Accenture
06.2017 - 09.2020
High School Diploma -
Scotland High School
Similar Profiles
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Tasha AlmoreTasha Almore
Customer Service Representative /Healthcare Customer Service Representative at Marketplace HealthCustomer Service Representative /Healthcare Customer Service Representative at Marketplace Health
Adriana MartinezAdriana Martinez
Customer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & OrthodonticsCustomer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & Orthodontics
Titika PalmerTitika Palmer
Medical Representative-Remote(Contract-Part-Time) at TEKsystemsMedical Representative-Remote(Contract-Part-Time) at TEKsystems