Nyesha Baker
Shreveport,LA
Summary
Dynamic leader with a proven track record at Walmart, excelling in operations management and team leadership. Enhanced customer satisfaction and team productivity, achieving significant business growth. Skilled in conflict resolution and performance management, fostering a culture of continuous improvement and collaboration. Successfully expanded market share and developed future leaders, demonstrating exceptional decision-making and communication abilities.
Overview
17
17
years of professional experience
Work History
Manager
Walmart
Shreveport, LA
07.2007 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Production Worker
Fry Master
Shreveport, LA
07.2008 - 12.2009
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Education
No - Business Administration And Management
Southern University
Shreveport, LA06.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Performance management
- Conflict resolution
- Schedule preparation
- Workforce management
Timeline
Production Worker
Fry Master
07.2008 - 12.2009
Manager
Walmart
07.2007 - 12.2024
No - Business Administration And Management
Southern University