Nyesha Cargill

Conduct biometric health screenings, including blood pressure, cholesterol, glucose, height, weight, BMI, and waist circumference measurements. Perform venipuncture, fingersticks, urine, and saliva specimen collections according to strict chain-of-custody and laboratory protocols. Verify participant identity, obtain informed consent, and ensure accurate completion of all required documentation. Prepare, label, and ship collected specimens in accordance with Quest Diagnostics and client guidelines. Travel to multiple client sites, corporate wellness events, and private residences to perform exams and screenings. Maintain professional communication with scheduling coordinators, clients, and participants to confirm appointments and resolve issues promptly.

Verified and determined patient eligibility for government-sponsored and commercial healthcare programs, including Medicaid, Medicare, and private insurance plans. Reviewed applications, supporting documentation, and medical records to ensure compliance with federal, state, and client guidelines. Assisted patients with completing enrollment and renewal applications while providing excellent customer service and support. Conducted income, residency, and insurance verification through various databases and electronic systems. Maintained accurate and confidential records in compliance with HIPAA regulations and company policies. Collaborated with healthcare providers, insurance companies and government agencies to resolve eligibility issues and obtain required documentation. Processed eligibility determinations efficiently while meeting productivity and quality performance standards. Utilized multiple software applications and databases to document interactions, update records, and track case progress.

Collaborated with interdisciplinary teams to develop and implement comprehensive care plans, ensuring the highest quality of patient care throughout the entire healthcare process. Utilized strong organizational skills to streamline administrative processes, improving the efficiency of paperwork transfers and documentation management for individuals undergoing evaluation. Demonstrated exceptional attention to detail in collecting blood and other laboratory specimens, while ensuring accurate labeling and preparation for timely lab testing. Orchestrated seamless communication between various departments, fostering a cohesive and collaborative healthcare environment to enhance patient outcomes. Proactively addressed and resolved any challenges or concerns that arose during patient care, showcasing adaptability and problem-solving abilities. Additionally, contributed to ongoing quality improvement initiatives, participating in regular team meetings and training sessions to stay updated on the latest healthcare protocols and standards.

Proficiently performed nasal swabs, saliva collection, and other specified methods to collect samples for COVID-19 testing. Strictly followed and implemented testing protocols and guidelines to maintain the integrity and accuracy of test results. Accurately recorded patient information, sample details, and testing results, demonstrating meticulous attention to detail and compliance with established procedures. Collaborated with healthcare professionals, administrators, and public health authorities to streamline testing processes and contribute to the overall community health strategy. Stay informed about the latest developments in COVID-19 testing methodologies, guidelines, and best practices through ongoing training and professional development.

Proficiently collected blood samples utilizing a variety of medical instruments, including vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Demonstrated strong organizational skills by prioritizing daily work based on collection urgency, optimizing efficiency in sample processing. Consistently conducted venipunctures and finger sticks, totaling 60 procedures daily, exhibiting a high level of dexterity and attention to patient comfort. Collaborated seamlessly with healthcare professionals and staff to facilitate a smooth workflow and provide essential support in specimen acquisition. Participated in ongoing training and professional development activities to stay abreast of industry advancements and maintain compliance with relevant guidelines.

Certified Nursing Assistant /Yalobusha General Hospital Assisted patients in effectively managing routine bathing, grooming, and other hygiene needs, promoting a dignified and comfortable healthcare experience. Conducted regular checks of patient vitals, including temperature, blood pressure, and blood sugar levels, ensuring timely and accurate monitoring of health status. Collaborated with the healthcare team to ensure coordinated and patient-centered care, actively participating in rounds and communicating relevant information. Upheld high standards of confidentiality and professionalism while engaging with patients and their families, fostering trust and a positive healthcare environment. Contributed to a multidisciplinary approach to patient care, actively participating in team meetings and providing valuable input based on hands on experience.

Medical Assistant / Rehabilitation Physicians Fielded patient inquiries and prepared them for physician examinations, ensuring a smooth and efficient flow of appointments. Assisted with routine checks and diagnostic testing by collecting and processing specimens, contributing to the accurate and timely assessment of patient health. Obtained all prescribed laboratory testing, adhering to protocols and accurately documenting test requisitions for efficient processing. Played a key role in the patient admission process by preparing initial patient charts, ensuring completeness and accuracy of medical records. Collaborated with healthcare professionals to facilitate seamless coordination of patient care, actively participating in interdisciplinary team meetings. Upheld patient confidentiality and privacy while handling medical records and sensitive information, contributing to a trustworthy and professional healthcare environment.

Served as the first-line advocate focused on resolving inquiries, issues, or concerns for members while performing additional leadership tasks within the department. Received and responded to routine member inquiries, requests and concerns accurately and timely. Investigated and resolved complex grievances to ensure member satisfaction.

Acted as the first-line advocate focused on resolving inquiries, issues, or concerns for Michigan and Illinois members while performing additional leadership tasks within the department. Responded to routine inquiries and concerns from MI and IL members with accuracy and timeliness. Resolved inquiries to prevent complaints from escalating. Maintained performance and quality standards based on established contact center metrics. Documented all members' information and communication.

• Dean's List
• [3.67] GPA

• Dean's List
• Awarded [Chancellor's List]
• [4.0] GPA