Nyesha Ellis
Benton Harbor
Summary
Accomplished professional with a strong background in customer service and quality control. Leveraged active listening and critical thinking to enhance customer satisfaction and operational efficiency. Proficient in data entry, consistently exceeding performance goals. Recognized for maintaining high standards and fostering a positive environment, contributing to team success and continuous improvement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Blarney Castle
05.2024 - Current
- Provided assistance to customers ensuring a positive and professional experience
- Resolved customer concerns while maintaining company policies and standards
- Communicated with customers in person, and by phone
- Managed multiple tasks in a fast-paced environment while maintaining accuracy
- Maintain the store by cleaning and stocking
- Prepared deli food for customers
Hospitality Team Member
PGA Golf Club
06.2024 - 08.2024
- Delivered exceptional guest service to ensure comfort, satisfaction, and repeat business
- Assisted with daily operations (etc: guest check-in, service support) and cleanliness standards
- Responded to guest needs and concerns as needed
- Maintained a welcoming, clean, and organized environment at all times
- Worked collaboratively with team members to ensure smooth operations and guest satisfaction
Quality Control Inspector
Stratosphere Quality
12.2023 - 07.2024
- Inspected parts to ensure compliance with quality standards and specifications
- Identified defects and report findings
- Followed inspection procedures and safety guidelines
- Communicated issues to supervisors and production teams
- Maintained detailed inspection records and supported continuous improvement efforts
Machine Operator
Jvis Manufacturing
05.2018 - 12.2023
- Operated press machinery safely and efficiently to the production requirements
- Monitored machine performance to maintain quality output
- Performed inspections and basic maintenance on equipment
- Ensured compliance with safety procedures and workplace standards
- Met production goals and pack out materials as needed
Education
High School Diploma -
Andrews University
Berrien Springs, MI06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Machine Operator
Timeline
Hospitality Team Member
PGA Golf Club
06.2024 - 08.2024
Customer Service Representative
Blarney Castle
05.2024 - Current
Quality Control Inspector
Stratosphere Quality
12.2023 - 07.2024
Machine Operator
Jvis Manufacturing
05.2018 - 12.2023
High School Diploma -
Andrews University