Nyesha Gee
Bridgeport
Summary
Ambitious Receptionist experienced in front desk operations and customer service. Enhanced office efficiency through effective communication and organizational skills while managing inquiries, scheduling appointments, and supporting administrative processes. Committed to fostering a welcoming atmosphere and delivering positive experiences for clients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
Fair Haven Community Health Center
New Haven
02.2026 - Current
- Greeted and assisted patients upon arrival at health center.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments using electronic health record systems.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained organized patient files and ensured confidentiality of information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Supported administrative tasks to facilitate smooth clinic operations daily.
- Collaborated with team members to improve patient flow and service delivery.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored office supplies inventory and placed orders when necessary.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Developed and maintained a filing system for essential documents, improving office organization.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Scheduler
Golden Hill Rehab Pavilion
Milford
12.2020 - 07.2023
- Coordinated staff schedules to ensure adequate coverage at Golden Hill Rehab Pavilion.
- Managed appointment bookings for patients and healthcare providers efficiently.
- Communicated with team members to resolve scheduling conflicts promptly.
- Utilized scheduling software to streamline workflow and improve efficiency.
- Communicated schedule changes effectively throughout the organization when necessary.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
Certified Nursing Assistant
Golden Hill Rehab Pavilion
Milford
12.2020 - 06.2023
- Monitored vital signs and reported changes to nursing staff promptly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with daily living activities and personal care needs.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Delivered drinking water and nourishment to residents in a timely manner.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Participated in training new staff on patient care protocols and procedures.
- Communicated effectively with patients, families, and healthcare team members.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Participated in educational programs related to nursing assistant skills development.
- Cleaned and sanitized patient rooms according to established protocols.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted residents in preparing for activities and social programs.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Administered medications as directed by registered nurse or physician.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
Jonathan Law High School
Milford, CTSkills
- Front desk operations
- Appointment scheduling
- Scheduling appointments
- Schedule management
- Data entry
- Data entry accuracy
- Electronic health records
- Patient confidentiality
- Document preparation
- Office administration
- Workflow optimization
- Travel coordination
- Travel planning
- Call redirection
- Mail handling
- Office equipment operations
- Spreadsheet tracking
- PC proficient
- Tech-Savvy
- Customer relations
- Effective communication
- Verbal and written communication
- Service-oriented mindset
- Attention to detail
- Organization skills
- Meticulous and organized
- Adaptability
- Conflict resolution
- Team collaboration
- Service-oriented mindset
- Problem solving
- Professional demeanor
- Positive and professional
- Typing speed
- Meeting preparation
- Documentation and reporting
- Information protection
- Security
- Project coordination
- Project management
- Business administration
- Staff management
- Business correspondence
- Staff management
- File management
- Scheduling
- Travel planning
- Verbal and written communication
- Business correspondence
Timeline
Receptionist
Fair Haven Community Health Center
02.2026 - Current
Scheduler
Golden Hill Rehab Pavilion
12.2020 - 07.2023
Certified Nursing Assistant
Golden Hill Rehab Pavilion
12.2020 - 06.2023
Jonathan Law High School