Goal-oriented professional delivering exceptional customer service through efficient communication and CRM proficiency. Committed to enhancing client satisfaction and resolving complex inquiries effectively.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
Alorica
Houston, TX
03.2025 - Current
Delivered exceptional customer service via multiple communication channels, enhancing client satisfaction and retention.
Resolved complex customer inquiries efficiently, ensuring timely and accurate responses to support needs.
Utilized CRM software to track interactions, maintaining detailed records for improved service delivery.
Package Handler
FedEx
Houston, TX
01.2024 - 01.2026
Loaded and unloaded packages efficiently to maintain workflow productivity.
Operated material handling equipment to transport packages within the facility.
Sorted and organized incoming and outgoing shipments according to delivery schedules.
Conducted quality checks to ensure package integrity and compliance with safety standards.
Food Service Worker
Sodexo
Houston, TX
08.2019 - 08.2021
Prepared and served meals following food safety and sanitation guidelines.
Assisted in inventory management, ensuring stock levels met operational needs.
Collaborated with team members to enhance workflow efficiency in service area.
Trained new staff on food preparation techniques and customer service standards.