Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nyesha Harris

Houston,TX

Summary

Goal-oriented professional delivering exceptional customer service through efficient communication and CRM proficiency. Committed to enhancing client satisfaction and resolving complex inquiries effectively.

Overview

6
6
years of professional experience

Work History

Work From Home Agent

Alorica
Houston, TX
03.2025 - Current
  • Delivered exceptional customer service via multiple communication channels, enhancing client satisfaction and retention.
  • Resolved complex customer inquiries efficiently, ensuring timely and accurate responses to support needs.
  • Utilized CRM software to track interactions, maintaining detailed records for improved service delivery.

Package Handler

FedEx
Houston, TX
01.2024 - 01.2026
  • Loaded and unloaded packages efficiently to maintain workflow productivity.
  • Operated material handling equipment to transport packages within the facility.
  • Sorted and organized incoming and outgoing shipments according to delivery schedules.
  • Conducted quality checks to ensure package integrity and compliance with safety standards.

Food Service Worker

Sodexo
Houston, TX
08.2019 - 08.2021
  • Prepared and served meals following food safety and sanitation guidelines.
  • Assisted in inventory management, ensuring stock levels met operational needs.
  • Collaborated with team members to enhance workflow efficiency in service area.
  • Trained new staff on food preparation techniques and customer service standards.

Education

High School Diploma -

North Star Academy
Houston, TX

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Appointment scheduling
  • Customer service

Languages

English
Professional Working

Timeline

Work From Home Agent

Alorica
03.2025 - Current

Package Handler

FedEx
01.2024 - 01.2026

Food Service Worker

Sodexo
08.2019 - 08.2021

High School Diploma -

North Star Academy
Nyesha Harris