Nyesha Kelly
Tampa,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Sales Representative
Home Depot
05.2024 - Current
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Care Representative
Elevance Health
06.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Navigated multiple computer systems and applications to find information.
Customer Service Representative
Maximus
07.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bloomingdale High School
Valrico, FLSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
Timeline
Sales Representative
Home Depot
05.2024 - Current
Customer Care Representative
Elevance Health
06.2023 - 11.2023
Customer Service Representative
Maximus
07.2021 - 01.2023
Bloomingdale High School
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