NYESHA PHILLIPS
Tomball
Summary
Skilled Package Handler with expertise in logistics management and safety protocols. Trains new employees and collaborates with teams to improve operational efficiency and uphold safety standards. Experienced in customer relations and staff training, contributing to a positive workflow.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx
Houston
01.2025 - Current
- Loaded and unloaded packages from trucks and conveyor belts.
- Sorted packages by size, destination, and delivery route.
- Operated hand-held scanners to track package movement.
- Maintained a clean and organized work area for safety.
- Collaborated with team members to ensure efficient workflow.
- Adhered to safety protocols during package handling procedures.
- Assisted in training new employees on operational processes.
Customer Service Representative
Reliant Energy
Houston
03.2025 - 01.2026
- Educated customers on energy-saving programs and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Team Leader
Smoothie King
Houston
01.2023 - 08.2023
- Supervised team members to ensure smooth daily operations.
- Managed inventory levels and restocked supplies regularly.
- Trained new employees on company policies and procedures.
- Delivered exceptional customer service to enhance guest experience.
- Assisted in developing promotional campaigns for new menu items.
- Resolved customer complaints and feedback promptly and professionally.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Cashier
Smoothie King
Houston
03.2022 - 01.2023
- Process customer transactions efficiently using point-of-sale systems.
- Maintain cleanliness and organization of the store environment.
- Prepare and serve smoothies according to standard recipes.
- Provide excellent customer service and address inquiries promptly.
- Manage inventory levels and restock supplies as needed.
- Train new cashiers on operational procedures and customer interactions.
- Implement cash handling procedures to ensure accuracy in transactions.
- Collaborate with team members to enhance overall service quality.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-2023
Some College (No Degree) - Chemistry
Texas Southern University
Houston, TXSome College (No Degree) - Biology
Lone Star College
Houston, TX05-2026
Skills
- Financial oversight
- Documentation and reporting
- Loss prevention
- Safety protocols and procedures
- Financial management
- Logistics management
- Customer relations
- Staff training
- Employee scheduling
- Social media promotion
- Sales and marketing
Timeline
Customer Service Representative
Reliant Energy
03.2025 - 01.2026
Package Handler
FedEx
01.2025 - Current
Team Leader
Smoothie King
01.2023 - 08.2023
Cashier
Smoothie King
03.2022 - 01.2023
High School Diploma -
Cypress Creek High School
Some College (No Degree) - Chemistry
Texas Southern University
Some College (No Degree) - Biology
Lone Star College