Nygea Thompson
Roseville,MI
Summary
Competent, compassionate, and empathetic with years of experience any industry. An accomplished delegator for responsibilities spanning record filing, accounts balancing, strict safety, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
State Farm
Portland, OR
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Costco Wholesale
Roseville, MI
05.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Baker
Tim Hortons
Roseville, MI
03.2021 - 08.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Stocker
Walmart
Roseville, MI
07.2019 - 08.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Bachelor's degree - Data Science
Portland, OR03.2025
High school diploma -
L'Anse Creuse High School
Mount Clemens, MI06.2019
Skills
- Data entry
- English
- Organizational skills
- Microsoft Word
- Communication skills
- Microsoft Office
- Customer service
- Phone etiquette
- Microsoft Excel
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
German
Limited Working
Spanish
Limited Working
Timeline
Customer Service Representative
State Farm
03.2024 - Current
Customer Service Representative
Costco Wholesale
05.2022 - 02.2024
Baker
Tim Hortons
03.2021 - 08.2022
Stocker
Walmart
07.2019 - 08.2020
Bachelor's degree - Data Science
High school diploma -
L'Anse Creuse High School