Nygeria Gregg

As a civilian access control clerk, your duties involve managing access to restricted areas, verifying identities, issuing badges, maintaining records, and enforcing security protocols, while also performing general office tasks .
· Answer phone lines which come into Central Control.
· Maintain accurate Detention Center logs.
· Proficient usage of a 2-way radio system within the Detention Center.
· Utilizing the Jail Management System.
· Monitoring multiple closed circuit cameras within the Detention Center.

• Streamlined return procedures for faster processing times, improving overall efficiency in the department
• Provided customer feedback to management and identified areas of improvement for products and services
• Developed and actualized customer service initiatives to decrease wait times