Nyia Golden
MIAMI SUBS GRILL, LAKE PARK, FL
West Palm Beach,FL
19
years of professional experience
Experienced Operations professional looking to leverage extensive experience in operational management to transition into Real Estate Analytics. Dynamic leader with proven ability to develop and implement process improvements, while fostering a collaborative environment to meet organizational goals.
Work History
Franchise Owner Operator
9 Years 11 Months- Oversee daily operations, ensuring adherence to quality standards and customer satisfaction
- Trained staff to use upsell techniques to improve net sales an average of 40% monthly
- Increased customer traffic 72% YOY, thru improved customer engagement and marketing initiatives in local area
- Optimized profits by adding cost control measures to reduce waste by 10% annually
- Reduced labor expense by 9% monthly thru effective use of scheduling based on hourly revenues
- Managed a diverse team, fostering a positive work environment with high employee satisfaction, resulting in turnover below industry average
District Manager
2 Years 7 Months- Responsible for overseeing highest revenue grossing district in the State with 10K+ storage units and annual revenues over $1M.
- Increased revenues by 7% within first year of taking over district.
- Improved closing reservation percentage by 15% increasing Move-Ins 5% year over year.
- Moved district from 3rd tier ranking to top tier ranking amongst the top 25% in the company in year one.
- Successfully negotiated vendor pricing to keep costs in line with budget expectations.
- Improved team morale year over year, resulting in increased employee engagement and customer satisfaction scores.
Regional Rental Manager (Multiple)
1 Year 11 Months- Led a diverse sales and management team between 150 - 250 employees across 40 locations, representing 3 market brands in El Paso, TX and New Mexico with average annual gross revenues of $15+ million.
- Increased market share to generate over $58 million dollars in revenue, resulting in the opening of 2 new stores.
- Received corporate Exceptional Achievement Award for successful marketing and business results, including top 15% store profitability, on-rent growth, customer service success, and employee retention.
- Efficiently identified ideal properties and executed leases.
- Created and analyzed comprehensive monthly reports highlighting key performance indicators and areas requiring attention or improvement.
Area Rental Manager (Multiple)
4 Years 5 Months- Managed overall performance of 10 locations in Central Broward County with 6 Branch Manager direct reports and 25+ employees.
- Utilized B2B and B2C marketing and sales strategies to capture new accounts, resulting in growth of 20% from FY2008 thru FY2010.
- Implemented and executed successful cost reduction strategies, lowering break-even points in gross costs, personnel, and overall break-even by 10%.
- Led a combined team of over 100 sales and management professionals for National and Enterprise brands at Miami International Airport location.
- Increased airport market share for both National and Enterprise brands year-over-year, resulting in an increase of $100K in revenues for location.
Education
Bachelor of Science - Business Management
Skills
Operations management
Competitive analysis
KPI management
Cash flow optimization
Profit and loss analysis
Revenue forecasting
Process improvements
Timeline
District Manager
PUBLIC STORAGE, PALM BEACH GARDENS, FL
03.2019 - 10.2021Read More
Franchise Owner Operator
MIAMI SUBS GRILL, LAKE PARK, FL
08.2016 - CurrentRead More
Regional Rental Manager (Multiple)
ENTERPRISE RENT-A-CAR, NEW MEXICO
03.2012 - 02.2014Read More
Area Rental Manager (Multiple)
Enterprise Rent-A-Car
09.2007 - 02.2012Read More
University of Miami
Bachelor of Science from Business Management
Read More