Nyia Roberts
Grand Prairie,TX
Summary
Dedicated leader in behavioral health, ensuring safe and therapeutic environments for adolescents. Expertise in implementing treatment plans, coordinating daily programming, and utilizing crisis intervention techniques to promote positive client outcomes through effective collaboration with clinical teams.
Overview
4
4
years of professional experience
Work History
Lead
Behavioral Health Technician Lead
Irving
03.2026 - Current
- Led daily operations in residential behavioral health setting for adolescents, ensuring safety and therapeutic structure.
- Supervised Behavioral Health Technicians, coordinated programming, implemented treatment plans, maintained documentation, conducted safety checks, and responded to behavioral crises with de-escalation techniques, collaborating with clinical team to enhance client outcomes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Lead
Hospitality Depot
Arlington
03.2024 - 03.2026
- Managed opening and closing operations, oversaw bank deposits, created staff schedules, and coordinated daily operational tasks to ensure smooth workflow.
- Supervised daily operations and ensured team adherence to service standards.
- Trained new staff on company policies and customer service techniques.
- Coordinated shift schedules to optimize staff coverage and workflow efficiency.
Intern
Motivating Youth Youth
Dallas
12.2023 - 08.2024
- Oversaw applications and website portal for new students and clients, ensuring efficient onboarding and positive user experience.
- Assisted in organizing community events for youth engagement and development.
- Collaborated with team members to create educational materials for workshops.
- Conducted surveys to gather feedback from participants on program effectiveness.
Management
Pet Supermarket
Arlington
07.2022 - 08.2023
- Directed daily store operations, overseeing opening and closing procedures, cash management, staff scheduling, and task coordination to maintain efficient workflow.
- Led daily operations in a fast-paced retail environment.
- Managed inventory levels to ensure product availability and freshness.
- Trained and mentored staff on customer service best practices.
Education
BA - Psychology
University of Texas at Arlington
Arlington12-2025
Minor - General Psychological Studies
University of Texas at Arlington
Arlington12-2025
High school or equivalent -
Mansfield Lakeridge HS
Mansfield05-2021
Skills
- Patient observation
- De-escalation techniques
- Project Management
- Client engagement strategies
- Team management
- Staff Training & Development
- Workforce management tools
- Safety monitoring
- Record keeping
- Office Suite proficiency
- Dispute mediation
- Conflict resolution
- Team collaboration
- Positive feedback
- Record keeping
Awards
- Excellence in Growth & Innovation Award, Motivating Youth Company, 11/01/24
- Led the planning and coordination of a fundraising drive benefiting women impacted by domestic abuse., Fundraising Drive: Genesis Women's shelter, 11/01/24
Timeline
Lead
Behavioral Health Technician Lead
03.2026 - Current
Shift Lead
Hospitality Depot
03.2024 - 03.2026
Intern
Motivating Youth Youth
12.2023 - 08.2024
Management
Pet Supermarket
07.2022 - 08.2023
BA - Psychology
University of Texas at Arlington
Minor - General Psychological Studies
University of Texas at Arlington
High school or equivalent -
Mansfield Lakeridge HS