Nyiema Berry
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Supervisor
Museum of Illusions Atlanta
04.2023 - Current
- Managed day-to-day operations of a popular museum attraction, ensuring seamless visitor experiences and high satisfaction rates
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led a team of 25 staff members, providing training, guidance, and support to foster a positive work environment and achieve departmental goals
- Implemented efficient inventory management practices, reducing stock discrepancies by 20% through strategic monitoring and ordering
- Coordinated and executed successful events, overseeing all logistical details and maintaining strong vendor relationships to ensure smooth event operations
- Conducted regular training and development sessions to enhance employee skills in customer service, problem-solving, and safety protocols
- Resolved customer inquiries and issues promptly and courteously, maintaining a 95% customer satisfaction rating
Backup Scan Coordinator
Sprouts Farmers Market
10.2022 - 01.2023
- Managed daily, weekly, and monthly price changes across all departments, including updating shelf signs, tags, and promotional displays to reflect accurate pricing
- Verified and ensured the accuracy of weekly promotional price changes, reducing pricing errors by 15% through meticulous attention to detail
- Collaborated with department managers to maintain consistent pricing standards and resolve discrepancies promptly
Digital Imaging Specialist
Kofile Technologies
05.2022 - 09.2022
- Digitized and preserved historical documents, ensuring accurate reproduction and maintaining document integrity throughout the scanning process
- Managed central documentation and tracking systems, maintaining organized digital archives and facilitating efficient retrieval of documents for internal and client use
Head Cashier
Lowe's Home Improvement
04.2021 - 06.2022
- Provided exceptional customer service at the checkout, ensuring accurate and efficient transactions for an average of 200 customers daily
- Managed a team of 10 cashiers, scheduling breaks and ensuring coverage to maintain optimal service levels during peak hours
- Conducted cash audits and reconciliations, maintaining 100% accuracy in cash handling procedures
Head Cashier
Sprouts Farmers Market
11.2020 - 04.2021
- Supervised a team of 8 cashiers, providing guidance and support to ensure smooth operations and excellent customer service
- Monitored and maintained cash levels on registers, optimizing cash flow and minimizing register discrepancies
- Implemented training programs to enhance cashier efficiency and customer interaction skills
Sales Associate
Jimmy Jazz
03.2020 - 09.2020
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions, resulting in a 10% increase in average transaction value
- Implemented effective visual merchandising strategies to enhance product presentation and drive sales
- Managed cash handling procedures with precision and attention to detail, maintaining accurate transaction records and cash balances
Customer Service Associate and Cashier
Kroger
08.2018 - 11.2019
- Processed customer transactions accurately and efficiently, handling an average of 150 transactions daily
- Addressed customer inquiries and concerns promptly, ensuring high levels of customer satisfaction and loyalty
- Managed customer returns and exchanges according to company policies, resolving issues to the satisfaction of customers and maintaining positive relationships
Education
Certificate - Central Sterile Processing
Gwinnett Technical College
Lawrenceville, GA01-2025
High School Diploma -
Juan Rodriguez Cabrillo High School
Long Beach, CA06.2017
Skills
- Customer Service
- Team Leadership
- Inventory Management
- Problem Solving
- Training and Development
- Cash Handling
- Digital Imaging and Document Preservation
- Microsoft Office
- Training and mentoring
- Attention to Detail
- Organizational Skills
- Team Collaboration
Timeline
Supervisor
Museum of Illusions Atlanta
04.2023 - Current
Backup Scan Coordinator
Sprouts Farmers Market
10.2022 - 01.2023
Digital Imaging Specialist
Kofile Technologies
05.2022 - 09.2022
Head Cashier
Lowe's Home Improvement
04.2021 - 06.2022
Head Cashier
Sprouts Farmers Market
11.2020 - 04.2021
Sales Associate
Jimmy Jazz
03.2020 - 09.2020
Customer Service Associate and Cashier
Kroger
08.2018 - 11.2019
High School Diploma -
Juan Rodriguez Cabrillo High School
Certificate - Central Sterile Processing
Gwinnett Technical College
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