Nyiema Murray
Atlanta,GA
Summary
Detail-oriented professional with experience at Vimo Inc, excelling in data entry and document management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and committed to maintaining data integrity while fostering team collaboration for improved service efficiency.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Vimo Inc
03.2023 - 08.2025
- Entered and updated data in company database with attention to detail.
- Verified accuracy of information to maintain data integrity.
- Assisted in organizing documents for efficient retrieval and processing.
- Utilized spreadsheets to track data entries and modifications effectively.
- Completed data entry tasks with accuracy and efficiency.
Server/Bartender
Del Frisco's Double Eagle
09.2018 - 03.2024
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and responsive interactions.
- Managed dining area, maintaining cleanliness and organization to enhance guest experiences.
- Trained new servers on menu knowledge, service protocols, and operational standards to promote team cohesion.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Creative Multicare LLC
01.2018 - 11.2021
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Processed orders, returns, and exchanges accurately to maintain operational efficiency.
- Collaborated with team members to streamline communication processes and improve response times.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Biological Sciences
Atlanta Technical College
Atlanta, GA05-2012
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Customer Service-oriented
- Document scanning
- Filing and data archiving
- Active listening
- Critical thinking
- Call center experience
- Memory retention
- Team player
- Reliability
Timeline
Data Entry Clerk
Vimo Inc
03.2023 - 08.2025
Server/Bartender
Del Frisco's Double Eagle
09.2018 - 03.2024
Customer Service Representative
Creative Multicare LLC
01.2018 - 11.2021
Associate of Science - Biological Sciences
Atlanta Technical College
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