Nyiesha Small
Bethlehem,PA
Summary
Professionally trained Community Residential Aide with experience ensuring high standards of culturally competent care for a wide variety of clients with diverse needs.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Uber Eats
Bethlehem, PA
08.2022 - Current
- Provided excellent customer service by answering inquiries about products being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Notified customers of delays to decrease calls to support.
- Utilized GPS and maps for efficient route planning.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
Home Health Aide
Geras
Newtown Square, PA
04.2019 - 11.2021
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
Mystery Shopper
CurrentMarket Force
East GreenBush, NY
05.2011 - 06.2019
- Reset store displays for special events and seasonal merchandise changes.
- Conducted mystery shopping visits to retail stores, restaurants and other establishments.
- Observed customer service interactions, store layout and product displays.
- Recorded observations on provided questionnaires accurately and in a timely manner.
- Analyzed customer service performance of employees against established standards.
- Checked availability of advertised products and services at each location visited.
- Monitored compliance with company policies and procedures by staff members.
- Assessed cleanliness of facilities, restrooms and overall condition of the establishment.
- Evaluated friendliness, courtesy and helpfulness of personnel during interactions.
- Reported any discrepancies found between actual operations versus stated objectives.
- Compiled detailed reports outlining findings from mystery shopping assignments.
- Maintained strict confidentiality regarding client identities and survey results.
- Communicated effectively with clients about expectations for each assignment.
- Researched assigned retailers in order to gain an understanding of their operations.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
Direct Care Aide
Salisbury Behavioral Health INC
Bethlehem, PA
06.2010 - 08.2011
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Followed care plan and directions to administer medications.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Liaised with supervisor to review cases and improve care.
Community Residential Aide
The Matheny School
Highland, Peapack, NJ
10.2008 - 11.2009
- Cleaned and organized patients' living quarters.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored infection control procedures to verify facility-wide health and safety.
- Maintained confidential accurate records of resident status and treatment plans.
- Administered prescriptions to residents, complying with medication tracking procedures.
- Assisted over six residents with daily needs, personal hygiene, dressing and facility transfers.
Counselor
Venice Ave
Bound Brook, NJ
06.2003 - 11.2007
- Monitored behavior in individual and group sessions and intervened when necessary.
- Maintained confidentiality through stringent handling of charts and data.
- Adhered to federal and state documentation mandates regarding records and file management.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Sales Associate
Walmart
Springfield, NJ
08.2003 - 05.2007
- Performed skilled work with hand tools.
- Examined products and trimmed off excess materials to meet specifications.
- Adhered to safety standards and quality assurance guidelines.
- Attached or laid out materials and items on cutting tables or machines.
- Marked identification numbers, trademarks, grades and model numbers on products.
- Positioned templates and measure materials to identify cut points and maximize material usage.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Deli Worker
Pathmark
Lincoln, Piscataway, NJ
- Maintained work areas to reduce potential for illness or injury.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Cleaned utensils, dishes and glasses for customer use.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Education
Bachelor of Science - Human Services
Kaplan University
01.2013
Sexually Abused- state of PennsylvaniaMedication Administration- state of New JerseyOverview of DevelopmentalDisabilities- state of New JerseyPreventing Abuse & Neglect- state of New JerseyPharmacology Training - state ofPennsylvaniaHIPPA Training- state of PennsylvaniaConflict Mediation Training- state of New Jersey Additional Information -
Skills
- Client safety and first aid
- Knowledge of state regulations
- Care plan management
- Quality program protocols
- Community activities
- Client documentation
- Case management experience
- Compassionate client care
- Behavior redirection
- Medication administration
- Wound care
- Client satisfaction
- Cash management experience
- Meal preparation
- Housekeeping
Timeline
Delivery Driver
Uber Eats
08.2022 - Current
Home Health Aide
Geras
04.2019 - 11.2021
Mystery Shopper
CurrentMarket Force
05.2011 - 06.2019
Direct Care Aide
Salisbury Behavioral Health INC
06.2010 - 08.2011
Community Residential Aide
The Matheny School
10.2008 - 11.2009
Sales Associate
Walmart
08.2003 - 05.2007
Counselor
Venice Ave
06.2003 - 11.2007
Deli Worker
Pathmark
Bachelor of Science - Human Services
Kaplan University
Sexually Abused- state of PennsylvaniaMedication Administration- state of New JerseyOverview of DevelopmentalDisabilities- state of New JerseyPreventing Abuse & Neglect- state of New JerseyPharmacology Training - state ofPennsylvaniaHIPPA Training- state of PennsylvaniaConflict Mediation Training- state of New Jersey Additional Information -
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