Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyisa Elia Casado

Marietta,GA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Shop Manager

Take 5 Oil
Atlanta, GA
05.2018 - Current
  • Partnered with shop manager in multiplying sales growth over 20% - 40% YTD; year after year.
  • Designated as district's floating manager to train employees on policy and procedure and executing on their sales and processes.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers

Program Assistant Manager & Summer

Anthony Burrell Center for Dance
Atlanta, GA
10.2017 - 01.2021
  • Managed bookkeeping expenses and other financial aspects of the business with Excel Spread sheet.
  • Created monthly newsletters and managed companies social media and marketing.
  • Orchestrated smooth and efficient operations development by collaborating across departments.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Created documents and Excel Spread sheets for; teacher and substitute sign in, liability waiver, consent forms, certificates, student payment updates etc.
  • Facilitated and controlled mass emails.

Education

Bachelors - Fine Arts

Alabama State University
Montgomery, AL
2017

Associates - Fine Arts

Miami Dade College
Miami, FL
2015

Diploma -

Miami Springs Senior High School
Miami Springs, FL
2011

Skills

  • Dispute Handling
  • Building Excel Spreadsheets
  • Sales Techniques
  • Record and Bookkeeping
  • Collections Actions
  • Customer Service
  • Problem Anticipation and Resolution
  • Fundraising Campaigns

Timeline

Assistant Shop Manager

Take 5 Oil
05.2018 - Current

Program Assistant Manager & Summer

Anthony Burrell Center for Dance
10.2017 - 01.2021

Bachelors - Fine Arts

Alabama State University

Associates - Fine Arts

Miami Dade College

Diploma -

Miami Springs Senior High School

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Nyisa Elia Casado