Nyisha Bullock
GREENVILLE,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Childcare Administrator Assistant
Kidz Place Childcare
01.2023 - Current
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Paraprofessional
Micheals Angels Home Of Healing
09.2022 - 12.2022
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Customer Service Representative Agent
Regional Acceptance Corporation
02.2022 - 06.2022
- Make Outbound calls to customers to try and get payment arrangements and or full payments towards their auto loans
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems.
Customer Service Representative
QVC
07.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Convergys
08.2015 - 08.2019
- Was a member of an elite team in the company for great leadership and training skills
- Team leader
- Handled calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Diploma -
Farmville Central High School
Farmville, NC06.2013
Skills
- Attention to Detail
- Problem-Solving
- Flexible and Adaptable
- Recordkeeping
- Paperwork Processing
- Professional Telephone Demeanor
- File Management
- Time management
- Problem-solving abilities
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Childcare Administrator Assistant
Kidz Place Childcare
01.2023 - Current
Paraprofessional
Micheals Angels Home Of Healing
09.2022 - 12.2022
Customer Service Representative Agent
Regional Acceptance Corporation
02.2022 - 06.2022
Customer Service Representative
QVC
07.2019 - 12.2021
Customer Service Representative
Convergys
08.2015 - 08.2019
Diploma -
Farmville Central High School
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