Nyisha Teedom
Chicago,Illinois
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Assistant Floor Manager
Nordstrom
Chicago, IL
09.2023 - Current
- Responded promptly to inquiries from customers or colleagues.
- Supervised day-to-day activities on the shop floor.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
Logistics Processor
Nordstrom
Chicago, IL
06.2004 - 09.2023
- Performed quality assurance checks on orders prior to release for shipment.
- Maintained records of all material movements within the warehouse facility.
- Ensured compliance with safety regulations while handling hazardous materials.
- Processed incoming and outgoing orders, ensuring accuracy and timeliness of shipments.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Created shipping labels and documentation for freight items.
- Scheduled pick-up times with carriers according to customer requirements.
Education
Associate of Applied Science - Science
Olive Harvey College
Chicago, IL06-2022
Skills
- Customer service
- Sales strategy
- Team management
- Visual merchandising
- Inventory control
- Conflict resolution
Accomplishments
Assistant Manager Spotlight 2024-prestigious award given to Nordstrom employees for exemplary worth ethic, outstanding customer service, and exceptional teamwork and support.
Affiliations
Software skills: Microsoft Excel
Timeline
Assistant Floor Manager
Nordstrom
09.2023 - Current
Logistics Processor
Nordstrom
06.2004 - 09.2023
Associate of Applied Science - Science
Olive Harvey College
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