Hi, I’m
Alexandria Rushing
Plano,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
years of professional experience
Work History
Nordstrom Rack
Assistant Floor Manager
05.2023 - Current
Job overview
- Supported the Floor Manager in analyzing sales data to make informed decisions regarding product ordering and inventory management.
- Improved store appearance by ensuring regular maintenance, cleanliness, and adherence to visual merchandising standards.
- Capacity planning, Assisted in hiring processes to maintain optimal staffing levels during peak seasons.
- Participated in weekly meetings with upper management communicating updates on store performance metrics.
- Optimized merchandise display layouts with attention to product placement, maximizing exposure for high-selling items.
- Implemented loss prevention measures to minimize theft occurrences, resulting in decreased shrinkage rates.
- Handled escalated customer concerns professionally while effectively finding solutions to meet their needs.
- Collaborated closely with other departments for seamless execution of store-wide events
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Completed efficient daily opening and closing processes
- Developed detailed plans based on broad guidance and direction.
Nordstrom Rack
Service Representative / Cashier
12.2021 - 05.2023
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Family Bussiness
Shop Seller
03.2020 - 12.2021
Job overview
- family based business with my mother. The place of business was in the allen antique mall and through an online shop.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Coordinated promotional events to drive foot traffic and increase sales revenues.
- Helped managers with daily checklists and last-minute requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Education
K-12 Edmentum Online School Bloomington, MN
05.2022
Skills
- Product presentation
- Effective Delegation
- Sales Training
- Staff Development
- Scheduling and Planning
- Customer Relations
- Conflict Resolution
- Complaint resolution
- Employee Management
- Team training and development
- POS Systems
- Store maintenance
- Department management
- Stock management
- Loss Prevention
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
- Attention to Detail
- Organizational Skills
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Analytical Thinking
- Documentation And Reporting
Timeline
Assistant Floor Manager
Nordstrom Rack
05.2023 - Current
Service Representative / Cashier
Nordstrom Rack
12.2021 - 05.2023
Shop Seller
Family Bussiness
03.2020 - 12.2021