Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Hi, I’m

Nykia Morgan

Los Angeles,CA
Nykia Morgan

Summary

Accommodating employee recognized for contributing to the achievement of the institution's overall goals and objectives. Talented in performing communicative and organized services. Adapt at managing existing client relationships and formulating and implementing client support. Personable and responsive with outstanding active listening qualities.


Overview

6
years of professional experience

Work History

Sameday Health

Client Advisor II
12.2021 - 03.2023

Job overview

    • Cultivated and strengthened relationships with new clients and educated clients about services and capabilities.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing clients' special needs and resolving concerns.
    • Handled merchant transactions with accuracy and speed.
    • Protected confidentiality of information related to clients' activities.
    • Managed upwards of 300 client appointments per day.

Contemporary Services Corporation

Staff Member
02.2017 - 12.2019

Job overview

    • Established positive relationships with customers and other staff members.
    • Kept work areas clean, organized and safe to promote efficiency and team safety.
    • Greeted clients and guests and assisted with a variety of questions to foster exceptional customer service.
    • Responded sensitively and competently to service customers with diverse cultural backgrounds.
    • Managed guests in venues accommodating over 80,000 customers.

Education

Los Angeles City College
Los Angeles, CA

from Psychology

University Overview

  • Member of ASG
  • Continuing education.

Los Angeles Southwest College
Los Angeles, CA

from Psychology

University Overview

Crenshaw Arts-Technology Charter High School
Los Angeles, CA

High School Diploma
06.2013

University Overview

Skills

  • Ability to Multitask
  • Ability to Work In Fast Paced Environment
  • Conflict Resolution
  • Data Entry and Maintenance
  • Exceptional Written And Verbal Communication
  • Professional Telephone Demeanor
  • Transcription And Dictation
  • Client confidentiality

Languages

English
Native or Bilingual
Spanish
Elementary
Availability
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Client Advisor II
Sameday Health
12.2021 - 03.2023
Staff Member
Contemporary Services Corporation
02.2017 - 12.2019
Los Angeles City College
from Psychology
Los Angeles Southwest College
from Psychology
Crenshaw Arts-Technology Charter High School
High School Diploma
Nykia Morgan