NYKIDIA LENOIR
Gulfport,MS
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
Elevate Health Plans
COVINGTON, LA
12.2022 - Current
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Responded to customer inquiries and problems to promote great service.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
Insurance Agent
Kemper Life
Hammond, LA
03.2021 - 01.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed appropriate quotes based on risk information.
Skills
- Policy Renewals
- Client Retention
- CRM Software
- Customer Service
- Leads Prospecting
- Customer follow-up
- Claims reporting systems
- Policy writing
- Life Insurance
- Licensed Insurance Agent
- Regulatory Compliance
- Account Management
- Insurance sales strategy
- Health insurance
- Policy Knowledge
- Quotes and sales
- Private insurance
- Client assessment
Certification
LICENSES IN LIFE HEALTH ACCIDENT AND SICKNESS
PERSONAL LINES
Accomplishments
I HAVE OFFEN BEEN RECOGNIZED FOR BEING TOP SELLER
Affiliations
I HAVE 4 CHILDREN SCHOOL ACTIVITIES KEEP ME BUSY WHEN I'M NOT AT WORK BASKETBALL, CHEER, TRACK, AND SUMMER LEAGUE BASKETBALL
Timeline
Insurance Agent
Elevate Health Plans
12.2022 - Current
Insurance Agent
Kemper Life
03.2021 - 01.2022
LICENSES IN LIFE HEALTH ACCIDENT AND SICKNESS
PERSONAL LINES
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