NYKIE MOYER
Clinical Team Manager
Grand Ledge,MI
Summary
A health care professional with the ability to transform data into strategic business insights. Known for collaborative teamwork and achieving impactful results. Reliable and adaptable with strong analytical and problem-solving skills.
A lifelong learner with a passion for continuous improvement. I excel at leading through change and ambiguity. My mission is to empower those around me to achieve their fullest potential and live their best lives. With a proven track record of strategic leadership, I bring a unique blend of empathy, adaptability, and innovation to every challenge.
Overview
30
30
years of professional experience
Work History
Clinical Team Manager
Home & Community Care Transitions
09.2021 - Current
- Manage a twelve-member team of utilization managers
- Foster a culture of accountability by setting clear performance expectations and providing constructive feedback to team members.
- Spearheaded recruitment efforts, attracting top talent and expanding the capacity of the clinical team to serve more patients effectively.
- Employee Satisfaction Excellence: Consistently score 85% or higher on all employee satisfaction measures by being solution-oriented, asking insightful questions, and maintaining a curious mindset
Skilled Inpatient Care Coordinator
naviHealth
07.2018 - 09.2021
- Provided skilled nursing utilization management for Medicare Advantage members of regional and national health plans
- Developed and ran a statewide training program for newly hired utilization managers
- Consistently a top performer on the team by surpassing month over month enterprise expectations for performance
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Staff Occupational Therapist
Community Mental Health for Clinton, Eaton, and Ingham County
07.2017 - 07.2018
- Developed creative intervention strategies tailored to individual patient needs, enhancing motivation and engagement in therapy sessions.
- Streamlined seating and positioning processes in group homes, enhancing the comfort and well-being of residents
- Collaborated with interdisciplinary teams to develop comprehensive rehabilitation programs for patients, improving overall functioning and quality of life.
- Assisted in research efforts related to emerging trends in occupational therapy practice, contributing valuable insights for program improvement initiatives.
Director of Rehab and Staff Occupational Therapist
Aria Nursing and Rehab and Medilodge of Lansing with various contract companies
05.2006 - 07.2017
- Evaluated and treated individuals under their skilled nursing benefits
- Collaborated with the medical team to maximize patient outcomes
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
MASTER OF SCIENCE - Occupational Therapy
Western Michigan University
BACHELOR OF SCIENCE - Biomedical Sciences
Western Michigan University
Skills
- Proficient within Office 365
- Clear and concise written and verbal communication skills
- Extensive presentation experience in both virtual and in person environments to all levels of organization and membership
- Teamwork and collaboration
- Customer service
- Attention to detail
- Excellent communication
- Verbal and written communication
- Data and analytics
GOALS
- Gain a greater understanding of data analytics and data science
- Continue to research and understand health care industry trends
- Listen, ask great questions, and be curious
Hobbies and Interests
Hiking, Yoga and movement, Reading, Nutrition, Finance
Timeline
Clinical Team Manager
Home & Community Care Transitions
09.2021 - Current
Skilled Inpatient Care Coordinator
naviHealth
07.2018 - 09.2021
Staff Occupational Therapist
Community Mental Health for Clinton, Eaton, and Ingham County
07.2017 - 07.2018
Director of Rehab and Staff Occupational Therapist
Aria Nursing and Rehab and Medilodge of Lansing with various contract companies
05.2006 - 07.2017
BACHELOR OF SCIENCE - Biomedical Sciences
Western Michigan University
MASTER OF SCIENCE - Occupational Therapy
Western Michigan University
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