NyKira Taylor
Pinetops,NC
Summary
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Primary health choice
Tarboro, NC
- Current
- Assisting with bathing
- Assisting with daily activities
- Laundry
- Cleaning
- Meal prep
- And etc..
Customer Service Representative
Aflac
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Manager
Hardee's
Rocky Mount, NC
02.2018 - 11.2024
- Created weekly schedules.
- Verified correct inventory of safety materials.
- Ensured consistent starting cash amounts in registers.
- Ensured adherence to company policies and procedures.
- Provided leadership and support to colleagues.
- Conducted inventory counts to ensure accurate stock levels.
- Monitored and maintained appropriate food temperatures.
- Prepared for Eco Sure standards effectively.
- Schedule and execute interviews on a weekly basis.
Call Center Representative
Focus Services
Greenville, NC
03.2020 - 12.2020
- Managed customer accounts to prevent disconnections and facilitate upgrades or downgrades.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
PCA Personal Care Assistant
life savers
Rocky Mount, NC
08.2019 - 01.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
Behavioral Health Technician
Home care
Tarboro, NC
04.2017 - 11.2019
- Help with daily activities
- Teach and help with lifestyle skills
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
Education
High school diploma or GED - Business, nursing
Southwest High School
Pinetops, NC06.2015
Skills
- Medical terminology
- CPR certification
- Patient services
- Personal care aide (PCA)
- Money handling
- Team leadership
- Customer service
Certification
- First Aid Certification
- Driver's License
- CPR Certification
- ServSafe, 2025-04-01
- Certified Medical Assistant
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Aflac
02.2025 - Current
Call Center Representative
Focus Services
03.2020 - 12.2020
PCA Personal Care Assistant
life savers
08.2019 - 01.2020
Assistant Manager
Hardee's
02.2018 - 11.2024
Behavioral Health Technician
Home care
04.2017 - 11.2019
PCA Personal Care Assistant
Primary health choice
- Current
High school diploma or GED - Business, nursing
Southwest High School