Summary
Overview
Work History
Education
Skills
Timeline
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Nykirria Hodges

Columbus,GA

Summary

Flexible hard worker ready to learn and contribute to team success. I am dedicated worker who takes my work very serious. I love getting the job done the right way and on time. I have a positive attitude and love helping others.

Overview

7
7
years of professional experience

Work History

Logistics Team Member

FrankCrum Staffing
West Point, GA
10.2023 - 12.2024
  • Directed team activities by establishing task priorities and providing guidance.
  • Assisted in training new employees on logistics procedures and policies.
  • I was scanning the barcodes on the car parts, and three wires.

Production Specialist

Path Tech
Midland, GA
08.2021 - 07.2022
  • Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
  • My job was to making medical kits and putting the medical kits in a box.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Organized work to meet demanding production goals.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected and adjusted work performed to meet expectations.
  • Resolved issues quickly to maintain productivity goals.

Facemasks Packaging Operator

Lacosta Support Services
Lagrange, GA
02.2020 - 05.2021
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • I was a bag maker and packer.
  • I had to put 25 covid 19 masks in a bag.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Managed job performance of warehouse personnel to encourage steady and productive workflow.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Counted and recorded finished and rejected packaged items.

Virtual Customer Service Representative

Convergys, AT&T
Columbus, GA
07.2017 - 11.2019
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Documented and updated customer records in [Software] to record interactions and facilitate follow-up.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
  • Speaking with existing DirecTV and AT&T customers regarding account and billing inquiries
  • Assisting customers with online account settings.
  • Maintained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service complaints

Education

High School Diploma -

Stewart County High School
Lumpkin, GA

Nursing Assistance

Columbus Technical College
Columbus, GA

Skills

  • Complaint resolution
  • Report preparation
  • Sales expertise
  • key holder experience
  • Medical terminology knowledge
  • Strategic sales knowledge
  • Creative problem solving
  • Active Listening
  • Teamwork and collaboration
  • Excellent communication
  • Patience
  • Assembly protocols
  • Work order review
  • Documentation expertise
  • Self-Motivated
  • Good Telephone Etiquette
  • Decision-Making
  • Attention to Detail

Timeline

Logistics Team Member

FrankCrum Staffing
10.2023 - 12.2024

Production Specialist

Path Tech
08.2021 - 07.2022

Facemasks Packaging Operator

Lacosta Support Services
02.2020 - 05.2021

Virtual Customer Service Representative

Convergys, AT&T
07.2017 - 11.2019

High School Diploma -

Stewart County High School

Nursing Assistance

Columbus Technical College

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Nykirria Hodges