Nyla Bernoudy
Atlanta,GA
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Publix
Atlanta , GA
10.2018 - 10.2024
- Trained new employees on customer service protocols and company policies to ensure consistent service delivery.
- Coordinated daily operations of customer service team to enhance overall service quality.
- Monitored team performance to identify areas for improvement and implemented effective training programs.
- Resolved customer complaints by identifying root causes and implementing long-term solutions.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
Cosmetology
Elaine Sterling Institute
Buckhead, GA01-2026
High School Diploma -
South Gwinnett High School
Snellville, GA05-2018
Skills
- Delegating work
- Workflow management
- Active listening
- Adaptability and flexibility
- Complaint handling
- Workforce management
- Team leadership
- Problem-solving
- Complaint resolution
- Positive and constructive feedback
Accomplishments
Certificate of Participation of “GIRLS WHO BRUNCH TOUR”
Affiliations
Atlanta Fashion Week 2025 - Model Hairstylist
Timeline
Customer Service Supervisor
Publix
10.2018 - 10.2024
Cosmetology
Elaine Sterling Institute
High School Diploma -
South Gwinnett High School