Nyla Foley
College Station,TX
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
2
2
years of professional experience
Work History
Grocery Shopper
Instacart
College Station
11.2021 - 12.2023
- Checked expiration dates on products and removed items that were no longer fresh.
- Stocked shelves with new merchandise in an organized manner.
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Verified store orders from suppliers against invoices for accuracy.
- Assisted customers in loading groceries into vehicles or delivering them to their homes.
- Operated a cash register accurately and efficiently when needed.
- Maintained cleanliness of the grocery store aisles and displays.
- Ensured all safety protocols were followed while stocking shelves and operating equipment.
- Monitored inventory levels and restocked out-of-stock items as necessary.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- Inspected produce for quality assurance before placing it on display racks.
- Received merchandise shipments from vendors and checked them against purchase orders.
- Adhered to all health regulations regarding food handling practices.
- Performed regular price checks on select items throughout the store.
- Conducted routine maintenance of shopping carts, baskets, and other equipment.
- Set up promotional displays in designated areas of the store.
- Processed returns promptly according to company policy.
- Tracked sales data using computer systems such as POS registers.
- Promptly reported any discrepancies with pricing or product information to supervisors.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Asked store associates for help locating missing products.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
- Created and presented digital lookbooks for clients to visualize outfits and make selections.
- Offered virtual shopping consultations for clients unable to meet in person.
- Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
- Negotiated discounts and exclusive offers with retailers and brands for client benefits.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Collaborated with store personnel and brand representatives to secure the best deals for clients.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
Cashier Assistant
American Eagle Outfitters, Inc
College Station
07.2021 - 11.2021
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
- Assisted with pricing merchandise for sale in store.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Processed returns and exchanges according to company policies and procedures.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Verified that all coupons were valid before processing them for payment.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
Education
Associate of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX08-2023
Skills
- Product Recommendations
- Customer Service
- Cash Handling
- Returns processing
- POS Systems
- Product restocking
- Customer Assistance
- Written and verbal communication
- Purchase assistance
- Point of sale system
- Order Taking
- Daily Reporting
- Refund handling
- Cash Management
- Regulatory Compliance
- Ordering and stocking
- Cash handling expertise
- Cleaning and sanitizing
- Cash Drawer Balancing
- Retail Merchandising
- Staff Training
- Cash handling and management
- Point of Sale proficiency
- Organizational abilities
- Customer Relations
- Complex Problem-Solving
- Reports and documents
- Conflict Resolution
- Loss Prevention
- Time management skills
- Refunds and exchanges
- Product Knowledge
- Guest inquiries
- Issue Resolution
- Hospitality and accommodation
- Customer service excellence
Timeline
Grocery Shopper
Instacart
11.2021 - 12.2023
Cashier Assistant
American Eagle Outfitters, Inc
07.2021 - 11.2021
Associate of Science - Psychology
The University of Texas Rio Grande Valley