Nyla Harding
Forney,TX
Summary
Results-driven management professional with expertise in team leadership and operational oversight. Demonstrates strong skills in conflict resolution and process improvement while fostering a positive work environment. Committed to enhancing customer relationships through effective communication and prompt issue resolution, ensuring high levels of customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant (Remote)
CarMax
Irving, TX
06.2026 - Current
- Provide Customer support through phone and digital communication while delivering a positive customer experience.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track customer interactions and maintain accurate records for future reference.
- Assist customers with vehicle purchases, financing, appointments, account services and general inquiries while ensuring accurate information is provided.
- Collaborate with cross-functional teams to ensure timely issue resolution and a seamless customer experience.
- Apply active listening, critical thinking, and problem solving skills to identify customer needs and recommend appropriate solutions.
Assistant Store Manager
Skechers Outlet
Terrell, TX
01.2024 - 06.2026
- Led team meetings to review business results and communicate new and ongoing priorities, fostering alignment and focus.
- Assist in recruiting, hiring, onboarding, scheduling, and managing all warehouse personnel.
- Monitored stock levels and replenished inventory to maintain an adequate supply of merchandise.
- Prepared, reviewed, and reviewed and revised reports (sales, inventory, expense, etc.), marketing materials, and a variety of employment documents.
- Oversee store systems, including scheduling, opening/closing procedures, and operational processes.
- Assisted in developing operational strategies to improve efficiency and productivity across store operations.
- Addressed operational challenges and resolved customer concerns, contributing to enhanced customer satisfaction.
- Manage store calendar, schedule shifts, and coordinate travel to ensure appropriate store coverage.
- Answered phone calls, responded to emails, drafted correspondence, and managed incoming/outgoing mail.
Sales Associate
Rue21 Store
Terrell, TX
06.2023 - 02.2024
- Greeted customers warmly, enhancing customer experience and loyalty.
- Assisted with product selection, offering advice on current trends and fashion styles.
- Maintained sales floor by efficiently stocking shelves, organizing displays, and ensuring merchandise was visually appealing.
- Participated in weekly team meetings to discuss goals and strategies for achieving them.
- Ensured compliance with all quality standards and regulations: Ensured compliance with all applicable laws, policies, and regulatory standards.
- Executed visual merchandising by arranging displays and signage: Set up mannequins, arranged window displays, and created promotional signage.
Administrative/Front Desk Assistant
VIP Cleaners
Forney, TX
04.2021 - 02.2022
- Answered calls, took orders, and scheduled pickup times for customers' clothing.
- Maintained records, such as client information and other records, through data entry in an organized manner.
- Assist customers with their dry cleaning and laundry needs, ensuring a positive experience.
- Managed office supplies and assisted with general office tasks. Utilized MS Office Suite (i.e., Outlook, Excel, Word, Teams, Access & OneNote).
- Managed records and documentation systems to ensure easy retrieval.: Maintained filing systems, databases, and company supplies inventory.
Education
Associate of Science - Computer Science & Programming
Dallas Community College
Dallas, TXHigh School Diploma -
Crandall HS
Crandall, TX05-2022
Skills
- Customer Relationship Management
- Team Collaboration
- Active listening
- Salesforce CRM
- Office suite proficiency
- Technical support
- Customer service
- Multitasking and organization
- Sales & Marketing
- Microsoft Office
- Operations management
- Cross-functional teamwork
Timeline
Customer Service Consultant (Remote)
CarMax
06.2026 - Current
Assistant Store Manager
Skechers Outlet
01.2024 - 06.2026
Sales Associate
Rue21 Store
06.2023 - 02.2024
Administrative/Front Desk Assistant
VIP Cleaners
04.2021 - 02.2022
Associate of Science - Computer Science & Programming
Dallas Community College
High School Diploma -
Crandall HS