Nyla Mikes
Jonesboro,GA
Summary
Highly-motivated employee with desire to take on new challenges,Strong work ethic, adaptability exceptional interpersonal skills, Adept at working effectively unsupervised and quickly mastering new skills,customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Manager's Assistant/Head Cashier
Beauty Master
Greenbrier, GA
06.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sortation Associate
Amazon
Union City, GA
06.2023 - 08.2023
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Operated conveyor belt systems to move items from one station to the next.
- Scanned barcodes on packages using RF scanners.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Reported any damaged shipments immediately to supervisor.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Provided support during peak periods by working extended shifts when required.
Remote Customer Service Representative
Amazon
Atlanta, GA
01.2023 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Grocery Warehouse Associate
Amazon
Marietta, GA
09.2022 - 12.2022
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Checked expiration dates on perishable items to guarantee freshness.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
- Received and stocked incoming shipments of frozen food products.
Education
Associate of Science - Respiratory Therapy
Georgia State University
Atlanta, GA05.2025
Skills
- Problem-Solving
- Critical Thinking
- Leadership
- Teamwork and Collaboration
- Organization and Time Management
- Analytical Thinking
- Attention to Detail
- patient care
- communication skills
- documentation skills
References
Denica Williams
company: World Pay
770-731-6388
Denicawilliams@gmail.com
Expertise - Skills
- Communication
- Listening Skills
Languages
English
Full Professional
Timeline
Manager's Assistant/Head Cashier
Beauty Master
06.2023 - Current
Sortation Associate
Amazon
06.2023 - 08.2023
Remote Customer Service Representative
Amazon
01.2023 - 05.2023
Grocery Warehouse Associate
Amazon
09.2022 - 12.2022
Associate of Science - Respiratory Therapy
Georgia State University
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