Nyla Miller
Richardson
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Progressive
Remote
06.2025 - 05.2026
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted clients in understanding policy details and coverage options, enhancing overall satisfaction.
- Collaborated with underwriting team to assess risk factors and streamline application processes for clients.
- Maintained comprehensive knowledge of insurance products and industry regulations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Ophthalmic Technician
Texan Eye Care
Austin, TX
03.2023 - 06.2025
- Performed OCT and Visual Field testing using Zeiss equipment
- Collected patient medical histories and documented findings
- Assisted with exams and minor procedures
- Educated patients on care and treatment plans
Education
Bachelor of Liberal Arts - General Health Sciences
Prairie View A&M; University
05.2022
High School Diploma -
J.B. Connally High School
05.2018
Skills
- Facilitated client education on insurance terminology
- Assisted in handling client complaints effectively
- Practiced active listening to understand client needs
- Maintained accurate documentation for all client interactions
- Applied critical thinking to resolve issues efficiently
- Managed payment inquiries and investigation escalations
Timeline
Customer Service Representative
Progressive
06.2025 - 05.2026
Ophthalmic Technician
Texan Eye Care
03.2023 - 06.2025
Bachelor of Liberal Arts - General Health Sciences
Prairie View A&M; University
High School Diploma -
J.B. Connally High School