Nyla Price-Walters
Cleveland,Ohio
Summary
Reliable and customer-focused with experience in high-volume healthcare and fast-paced retail environments. Strong communicator and problem-solver with proven ability to coordinate appointments for hundreds of patients daily, lead small teams, and improve operational flow.
Overview
7
7
years of professional experience
Work History
Team Leader
Chick-fil-A, Harvard Park
06.2019 - 09.2023
- Delivered exceptional customer service in fast-paced environment, enhancing guest experience for up to 150 guests per hour.
- Resolved customer issues promptly, ensuring satisfaction while maintaining quality control during peak periods.
- Trained new team members on customer service standards and point-of-sale procedures.
- Handled cash transactions, supported inventory management, and upheld cleanliness and food safety standards.
Patient Access Coordinator
Cole Eye Institute at Cleveland Clinic
09.2023 - Current
- Coordinated patient check-ins and scheduled appointments for over 400 patients daily, ensuring timely flow and accurate registration.
- Led front-desk operations and coordinated a small team to improve clinic workflow and enhance patient satisfaction.
- Resolved scheduling conflicts, verified insurance details, and addressed patient concerns to reduce wait times and cancellations.
- Maintained precise patient records and generated daily reports using electronic health record systems and Microsoft Office to support accurate patient management.
Education
High School -
Warrensville Heights High School
Associate's Degree -
Cuyahoga Community College
Kent State University
Skills
- Leadership
- Healthcare Systems
- Quality assurance
- Communication
- Adaptability
- Conflict resolution
Timeline
Patient Access Coordinator
Cole Eye Institute at Cleveland Clinic
09.2023 - Current
Team Leader
Chick-fil-A, Harvard Park
06.2019 - 09.2023
High School -
Warrensville Heights High School
Associate's Degree -
Cuyahoga Community College
Kent State University