Nyla Ragland
Summary
Always ready to help team members by taking on additional tasks. Friendly and reliable individual excited to take initiative and provide excellent work. Easily adaptable to high-pressure, dynamic situations. Constantly finding new ways to exceed expectations. Calm and level-headed in all types of situations. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding abilities and motivated to learn, grow and excel.
Overview
3
3
years of professional experience
Work History
Sales Associate
Party City
06.2022 - Current
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
Seasonal Sales Associate
Tuesday Morning
12.2021 - 01.2022
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Hostess
Zandra's Taqueria
08.2021 - 12.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Political Science
Howard University
Washington, DC05.2026
Osbourn High School
Manassas, VA05.2022
Skills
- Interactive Communication Skills
- Task Prioritization
- Writing and editing
- Organizational Efficiency
- Interpersonal Communication
- Multitasking Abilities
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Organization and Time Management
- Dependable and Responsible
Exracurricular Activities
Varsity Girls Soccer Team Captain
- I was part of the team throughout my four years at Osbourn High School
- I was team captain my senior year at Osbourn High School
Travel Soccer Team
- I played travel soccer for ten years
- I played soccer all together for twelve years
Volunteer Experience
- I volunteered for the National Honors Society as a tutor two days a week.
- I participate in "Take it to the Streets" which is a group within my church that helps feed the homeless
- I volunteered at the Public Risk Management Association, listening in on webinars and podcast, and taking notes.
- I was a member of the National Society of High School Scholars throughout high school.
Internships
- I am a mentor for the Denson Admission's Group
Timeline
Sales Associate
Party City
06.2022 - Current
Seasonal Sales Associate
Tuesday Morning
12.2021 - 01.2022
Hostess
Zandra's Taqueria
08.2021 - 12.2021
Political Science
Howard University
Osbourn High School