Nyla Troop
RACINE,WI
Summary
Resourceful Financial Aid Specialist with substantial experience in student finance operations, adept at handling financial aid processes and ensuring compliance. Demonstrated ability to streamline workflows and support students through financial aid cycle. Proven skills in financial analysis and regulatory adherence effectively used to enhance service delivery and student satisfaction.
Overview
30
30
years of professional experience
Work History
Student Finance Specialist
Gateway Technical College
01.2013 - Current
- Assisted students with financial aid applications and eligibility requirements.
- Provided support in processing financial aid packages and maintaining accurate records.
- Learned and utilized financial software to manage and address student accounts effectively.
- Collaborated with team members to streamline communication regarding financial aid updates.
- Explained complex financial concepts clearly to students and parents seeking assistance.
- Contributed to team efforts in creating informative materials for student outreach programs.
- Partnered with community organizations to promote scholarship opportunities and financial aid resources, increasing awareness of available funding options for prospective students.
- Fostered a supportive environment that empowered students to make informed decisions regarding their post-secondary education financing options.
- Collaborated with other specialists in developing outreach programs aimed at increasing enrollment from underrepresented populations by addressing financial barriers.
- Delivered informative presentations at High Schools promoting awareness of available funding opportunities.
- Facilitated workshops on topics such as financial literacy, student accounts inquiries, and FAFSA completion
- Answered over 20 customer communications per day via telephone, email and web chat.
Assistant Director of Student Finance
Gateway Technical College
10.2012 - 01.2013
- Supervise Student Finance Specialists
- Manage Veterans Education Benefits
- Financial Aid Compliance
Financial Aid Associate
Gateway Technical College
11.1995 - 10.2012
- Processed financial aid applications
- Awarded financial aid files efficiently.
- Reviewed eligibility for grants, loans, and scholarships to maximize student assistance.
- Created electronic forms to streamline application processes.
- Transmitted financial aid funds directly to student accounts promptly.
- Provided guidance to students on financial aid applications and required documentation submission.
- Assisted students and parents with financial aid inquiries
- Communication set up
Education
Bachelor of Arts - Interdisciplinary Studies
University of Wisconsin, Parkside
Kenosha, WI05.2006
Skills
- Problem Solving
- Proficient with FSA Partners (NSLDS, COD, FAFSA Portal)
- Confidentiality
- Customer Service
- Knowledgeable of Financial Aid Programs
- Effective Time Management
- Experience Colleague (Financial Aid, Student Accounts, and Registrars)
- Adaptability
Timeline
Student Finance Specialist
Gateway Technical College
01.2013 - Current
Assistant Director of Student Finance
Gateway Technical College
10.2012 - 01.2013
Financial Aid Associate
Gateway Technical College
11.1995 - 10.2012
Bachelor of Arts - Interdisciplinary Studies
University of Wisconsin, Parkside
Similar Profiles
TERESA AULOZZITERESA AULOZZI
Adjunct Surgical Technology Instructor at Gateway Technical CollegeAdjunct Surgical Technology Instructor at Gateway Technical College
Morgan St. MartinMorgan St. Martin
CNC Instructor at Gateway Technical College KenoshaCNC Instructor at Gateway Technical College Kenosha
Chinedu ObowuChinedu Obowu
International Education Coordinator / PDSO at Gateway Technical CollegeInternational Education Coordinator / PDSO at Gateway Technical College
Connor AltonConnor Alton
Undergraduate Research Student at University of Wisconsin-Parkside Biological Sciences DepartmentUndergraduate Research Student at University of Wisconsin-Parkside Biological Sciences Department
Travis MurrayTravis Murray
Dock Router at UlineDock Router at Uline