Nylah Moore
Midlothian,TX
Summary
I am looking to start with an exciting company to start building my career now that I have graduated high school. I am a experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service.
Overview
3
3
years of professional experience
Work History
Shift Manager
Wendy's
Midlothian, TX
07.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Barista
Dutch Bros Coffee
Nampa, ID
07.2023 - 06.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Crew Member
Wendy's
Nampa, ID
01.2022 - 07.2023
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Crew Member
Dairy Queen
Nampa, ID
08.2021 - 10.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Nampa Senior High School
05.2024
CTE Diploma for Law Enforcement -
Nama Senior High School
05.2024
Skills
- Efficient in Word, Excel, PowerPoint
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Cash Handling
- Decision-Making
- Workplace Safety
- Punctual and Reliable
Timeline
Shift Manager
Wendy's
07.2024 - Current
Barista
Dutch Bros Coffee
07.2023 - 06.2024
Crew Member
Wendy's
01.2022 - 07.2023
Crew Member
Dairy Queen
08.2021 - 10.2021
High School Diploma -
Nampa Senior High School
CTE Diploma for Law Enforcement -
Nama Senior High School