Nyleen Rico
Sales Representative
Carlsbad,NM
Summary
Hardworking employee enthusiastic about customer satisfaction. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Sales Representative
Big 5 Sporting Goods
Carlsbad, NM
03.2019 - Current
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Trained and mentored new sales representatives.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Tracked down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by monitoring shopper behavior.
Teller
U 1st Community Federal Credit Union
Carlsbad, NM
03.2014 - 11.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Lead Teller
Wells Fargo
Carlsbad, NM
03.2012 - 08.2013
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan and other payments and posted to accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM 08.2002 - 05.2003
Skills
Lead prospecting
Problem solving strength
POS systems
Flexible and Adaptable
Teamwork and Collaboration
Spanish speaking
Customer Relations
Accomplishments
- Achieved a Service Star through effectively helping with customer satisfaction.
Timeline
Sales Representative
Big 5 Sporting Goods
03.2019 - Current
Teller
U 1st Community Federal Credit Union
03.2014 - 11.2015
Lead Teller
Wells Fargo
03.2012 - 08.2013
High School Diploma -
Carlsbad High School
08.2002 - 05.2003