Nyliq Payne
Newport News,VA
Summary
Customer service professional with strong cash management skills in POS systems and foundational inventory knowledge. Trained in food safety practices to support compliant operations. Delivers positive customer experiences through fast issue resolution and effective time management.
Overview
4
4
years of professional experience
Work History
Family Dollar Stores LLC
Tammy McArthur
Hampton, VA
10.2024 - Current
- Resolved customer concerns with friendly, knowledgeable support to improve satisfaction.
- Quickly identified customer needs accurately.
- Delivered quality service during face-to-face and phone interactions.
- Assisted customers with inquiries to enhance their experience. requests and answered questions to improve satisfaction.
- Started conversations with customers using strong interpersonal and communication skills.
- Organized daily tasks to streamline workflow and meet service goals. to meet service goals efficiently.
- Developed creative solutions that improved customer satisfaction.
- Used problem-solving skills to resolve issues efficiently and effectively.
- Provided guidance to colleagues, fostering a collaborative work environment.
KFC Team Member
Kieshawn Clark
Hampton, Va
08.2022 - 07.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Trained new team members on KFC service steps and routines.
- Prepared chicken, sides, and drinks using KFC food safety standards.
- Maintained cleanliness of workstations, dining areas, and equipment to uphold sanitation standards.
- Restocked ingredients, packaging, and restaurant supplies to ensure smooth service operations.
- Managed shift handoffs by communicating responsibilities to team members and relaying tasks to managers and crew.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
High School Diploma -
Hampton High School
Hampton, VA06-2023
Skills
- Point of sale systems
- Order processing and payment
- Cash handling and balancing
- Food safety compliance
- Inventory management
- Shift coordination
- Operational efficiency
- Workflow organization
- Team training and development
- Customer service excellence
- Collaboration and teamwork
- Planning
- Teamwork and collaboration
Timeline
Family Dollar Stores LLC
Tammy McArthur
10.2024 - Current
KFC Team Member
Kieshawn Clark
08.2022 - 07.2024
High School Diploma -
Hampton High School