Nyneesha Brown
Fredericksburg,VA
Summary
Experienced Auto Claims Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering six years of experience and willingness to take on any challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
INSURANCE CLAIMS SPECIALIST
GEICO
12.2017 - 08.2023
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- Solid computer multitasking skills
- Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
- Ability to work comfortably and grow in fast-paced, high-volume call center environment
- Collect facts about accident, investigate claim details, and collect statements from involved parties
- Assesses liability and notifies each party of liability
- Currently licensed in Delaware and North Carolina to handle claims.
- Improved overall efficiency of department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
Receptionist
American Family Fitness
09.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate/ Cashier
Hair Connections
06.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sever/ Curbside Service
Outback
11.2016 - 03.2017
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
BDC/ Internet Manager/ Service Experience Manager
Radley Chevrolet
06.2016 - 10.2016
- Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.
Sales Associate/ Cashier
Sports Zone
07.2015 - 08.2016
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/ Cashier
New York & Company
09.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Hostess/ Server
Cracker Barrel
03.2014 - 11.2015
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Kitchen
Steak n’ Shake
06.2013 - 03.2014
- Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
- Upheld highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
Front House
Chick-Fil-A
06.2012 - 06.2013
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
Education
Germanna Community College
Fredericksburg, VAAdvance Diploma -
Massaponax High School
Fredericksburg, VA06.2015
Skills
- Microsoft Programs
- Data Input
- Process Improvement
- Client Relationship Building
- Leadership
- Knowledge of Produce & Services
- Claims Investigation
- Claims analysis
- Teamwork and Collaboration
Accomplishments
- President's Academic Award
- National German Honor Society
- Employer of the month at GEICO for having the highest number
Certification
CompTIA Security+
Timeline
INSURANCE CLAIMS SPECIALIST
GEICO
12.2017 - 08.2023
Receptionist
American Family Fitness
09.2017 - 12.2017
Sales Associate/ Cashier
Hair Connections
06.2017 - 12.2017
Sever/ Curbside Service
Outback
11.2016 - 03.2017
BDC/ Internet Manager/ Service Experience Manager
Radley Chevrolet
06.2016 - 10.2016
Sales Associate/ Cashier
New York & Company
09.2015 - 04.2016
Sales Associate/ Cashier
Sports Zone
07.2015 - 08.2016
Hostess/ Server
Cracker Barrel
03.2014 - 11.2015
Kitchen
Steak n’ Shake
06.2013 - 03.2014
Front House
Chick-Fil-A
06.2012 - 06.2013
Germanna Community College
Advance Diploma -
Massaponax High School
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