Nyoka Clarke
Brooklyn,NY
Summary
Adept Operations Manager with a proven track record at FedEx:Ground, enhancing operational efficiency and team leadership. Excelled in process improvement and labor relations, significantly boosting productivity. Skilled in fostering customer relationships and ensuring health and safety compliance, demonstrating a commitment to excellence and a knack for problem-solving.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx:Ground
Brooklyn, NY
10.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
Operations Administrator
FedEx
Brooklyn , 11210
09.2020 - 10.2022
- Assisted in the development of operational processes and procedures.
- Monitored customer service operations to ensure quality standards were met.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
- Organized and tracked inventory levels for the company's products.
- Developed weekly reports on operational performance metrics.
- Created daily schedules for staff members to optimize workflow efficiency.
- Maintained detailed records of employee attendance and leave requests.
- Provided support to management during decision-making processes related to operations.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Analyzed financial data to track budgeting goals and spending trends.
- Performed routine maintenance checks on equipment used in operations.
- Processed incoming invoices from suppliers in a timely manner.
- Resolved escalated customer complaints in accordance with established guidelines.
- Assisted with the implementation of new technologies into existing operational workflows.
Certified Nursing Assistant
All heart home care agency
Brooklyn , NY
12.2017 - 08.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
Education
Computer And Information Sciences
Kingsborough Community College of The City University of New York
Brooklyn, NY09-2024
GED -
Kingsborough Community College of The City University of New York
Brooklyn, NY06-2020
Skills
- Process Improvement
- Labor Relations
- Inventory Management
- Maintenance Planning
- Health and safety compliance
- Customer Service
- Document Control
- Business Planning
- Customer Relationship Management
- Project planning and development
- Problem-Solving
- Team Building/Leadership
- Operational Efficiency
Timeline
Operations Manager
FedEx:Ground
10.2022 - Current
Operations Administrator
FedEx
09.2020 - 10.2022
Certified Nursing Assistant
All heart home care agency
12.2017 - 08.2020
Computer And Information Sciences
Kingsborough Community College of The City University of New York
GED -
Kingsborough Community College of The City University of New York