Nyree Parsons
Raleigh,NC
Summary
Motivated and driven well-rounded employee with experience in several fields such as Banking, Customer Service, Direct and Personal Care, Child Care, and Pre- K Education. One of the most important things to me is giving 100 percent effort everyday. Strong leadership skills and the ability to work well with others.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Chase Bank
09.2023 - Current
- Oversee day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boost customer satisfaction, addressing client concerns in a timely and professional manner.
- Utilize advanced analytical skills in order to resolve complex operational issues effectively.
- Analyze data to identify trends and make informed decisions, driving continuous improvement in operations.
- Improve safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
- Evaluate customer needs and feedback to drive product and service improvements.
- Strengthen internal audit processes, resulting in fewer discrepancies and improved risk management practices.
Associate Banker
Chase Bank
04.2022 - Current
- Develop tailored solutions to meet individual banking needs.
- Open, close, and update accounts for customers.
- Balance teller drawers and ATM cash.
- Manage escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Present valuable sales presentations to potential customers to highlight features and benefits of products.
- Develop and maintain strong customer relationships, providing exceptional service and advice.
- Monitor account activity and identify suspicious transactions, taking appropriate action to prevent fraud.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educate customers on online banking and mobile banking applications.
- Train new hires on customer service policies and procedures.
Coordinator
Wegmans
07.2021 - 04.2022
- Maintained schedule for 6 employees each week.
- Wrote orders daily for fresh product so its met daily projection numbers.
- Looked at projections and sales for the Fruit Market department and created a plan for each week.
- Used WISE program to pull data of top sellers, department position, and shrink percentage and compared to other competition in company.
- Used companies simplification system to keep department organized.
- Communicated with management about sales and things going on in Fruit Market Department.
- Maintained tight production timetables and quality standards to give customers exceptional product.
- Trained employees for new stores that were opening in North Carolina.
- Devised and implemented improvements to increase department sales.
Customer Service Representative
Wegmans Food Supermarkets Inc.
05.2017 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Direct Support Professional
Heritage Christian Services
05.2017 - 08.2019
- Passionate to support individuals in completing their goals outlined in their life-plan in forms such as language, money, housekeeping skills, and volunteer work.
- Researched community opportunities for individuals to be integrated and engaged in their community.
- Proficient in using QuickMars for medicine administration.
- Entered daily activities for individual's life plan goals using Therap.
- Drove medical van with wheelchair lifts.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create a safe and trusting environment for each individual's personal care.
Daycare Assistant Teacher
Daycare Provider, Northstar Christian Academy Daycare
01.2014 - 05.2017
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Dedicated to giving children a safe and productive environment to complete homework and engage with peers from their school.
- Promoted to overseeing school age program in 2016.
- Responsibilities included scheduling crafts, activities, after school fun nights, and creating schedule for field trips for school breaks and for summer vacation.
- Trained other coworkers and new employees.
- Taught alongside lead teacher in Pre- K 3-year-old class.
- Maintained effective schedule balance.
- While working in this position I worked one on one with a child with disabilities, this is what peaked my interest to go into the field of direct support and direct care.
Nanny
Sue DiNicola
06.2013 - 09.2013
- Care for one child at Dinicola residence from 8 am to 4:30 pm Monday through Friday.
- Provided breakfast, lunch and occasionally dinner, worked on summer work and reading.
- Established lasting, professional connections with families and children.
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties.
Education
Medical Office Computer Specialist
Monroe Community College
Rochester, NYSome College (No Degree) -
The College of Direct Support
OnlineTrade School - Cosmetology
BOCES Monroe 2
Spencerport, NY07.2015
High School Diploma -
Spencerport High School
Spencerport, NY06.2015
Skills
- Consumer Banking
- Product and Service Knowledge
- Customer service experience
- Cash Handling
- Financial Advisement
- Account Servicing
- Team Leadership
- Security Controls
- Retention Strategies
- Strategic planning
- Generating Schedules
- Promoting Products
- Proficient with typing and using computers
- Familiar with Medical Terminology
- Care plan assessments
- First Aid and Safety
- Early childhood development
- Patient Care
- Medication Administration
- Direct Patient Care
- Medical Records Management
- Auditing procedures
- Internal Controls
- Problem-Solving
- Attention to Detail
- Cash handling expertise
- Interpersonal Skills
Volunteer Experience
I am an active member in my community some of my Volunteer Experiences include:
- Awana club, Kidz club, Summers best days, Open Door Mission, Meals on Wheels, Greece Food Shelf, Rochester Public Market, Flower City Pickers, Goodwill, Mission Share, Crossroad Pregnancy Center, Raleigh's Women Center
Additional Information
Interned at the salon Solution's Studio and Spa in 2014-2015. In this internship I learned some great team building, customer service, and positive business skills. I also learned more about how to operate a successful Salon and Spa.
Hobbies
Hiking, Traveling, Photography, Drawing, Painting
Timeline
Operations Specialist
Chase Bank
09.2023 - Current
Associate Banker
Chase Bank
04.2022 - Current
Coordinator
Wegmans
07.2021 - 04.2022
Customer Service Representative
Wegmans Food Supermarkets Inc.
05.2017 - 04.2022
Direct Support Professional
Heritage Christian Services
05.2017 - 08.2019
Daycare Assistant Teacher
Daycare Provider, Northstar Christian Academy Daycare
01.2014 - 05.2017
Nanny
Sue DiNicola
06.2013 - 09.2013
Medical Office Computer Specialist
Monroe Community College
Some College (No Degree) -
The College of Direct Support
Trade School - Cosmetology
BOCES Monroe 2
High School Diploma -
Spencerport High School