Nyreyon Thomas
Akron,OH
Summary
Proven Customer Service Specialist, adept in critical thinking and problem-solving, with a track record of exceeding performance goals at Fed Ex Ground. Skilled in customer complaint resolution and data entry, consistently delivering top-tier service. Recognized for exceptional time management and active listening, enhancing customer relations and satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fed Ex Ground
05.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Cashier/Customer Service Representative
Giant Eagle
03.2015 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
BBA - Business Administration/Human Resource Management
Central State University
Wilberforce, OH06.2027
Estechian
National Beauty College
Canton, OH08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Call center experience
- Customer Complaint Resolution
- Goal-Oriented
- Time Management
Timeline
Customer Service Representative
Fed Ex Ground
05.2020 - 12.2023
Cashier/Customer Service Representative
Giant Eagle
03.2015 - 08.2019
BBA - Business Administration/Human Resource Management
Central State University
Estechian
National Beauty College
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