Summary

Overview

Work History

Education

Skills

References

Timeline

Nyrii Williams

Las Vegas,NV

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4

4

years of professional experience

Work History

Customer Service Specialist

U R BEAUTIFUL

Las Vegas, NV

02.2021 - Current

Answered incoming customer inquiries regarding product and service information.
Assisted customers with account maintenance such as resetting passwords and updating contact information.
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Performed data entry of customer orders into the company's order management system.
Responded to customer emails with accurate product and service information.
Processed returns, refunds, exchanges according to company policies and procedures.
Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Followed up with customers after transactions to ensure satisfaction levels were met.

Education

High School Diploma -

CImmaron High School

Las Vegas, NV

06-2023

Skills

Complaint resolution
Price quotes
Complaint handling
QC

Call centers
Report generation
Customer service

References

References available upon request.

Timeline

Customer Service Specialist

U R BEAUTIFUL

02.2021 - Current

High School Diploma -

CImmaron High School